Homewood Suites by Hilton Dayton - South/Dayton Mall

Very good

When a property uses the Hilton name, I expect it to be of the highest quality in both service and upkeep. Unfortunately, although the front desk clerk on our first night gave us clearance for a late check out (12:30pm, and noted it in our file, we started getting knocks on the door and calls from the front desk on checkout day at 8am. The air conditioning unit was not properly affixed to the wall, the King sized bed we paid for was saggy and uncomfortable, and the kitchen was not properly stocked with equipment to cook. We were very disappointed.

Understand it’s an ongoing issue with Homewood properties, but you need to vastly improve your TV reception/quality. Room was fine, but TV issues with will not have me coming back.

We had to change rooms. The first room’s shower did not work properly, there was a spider on the pillow and a previous guest’s nasal spray was on the floor by the bed. They did give us another room. That room’s shower worked properly. However, the bathroom in the new room looked like it had previously been flooded. The walls were buckled. There could have been mold behind some of the patches on the wall. I would have moved to another hotel if I could have.

I was double charged for my stay. 6 days later, I’m still disputing the charge with my bank as the hotel told me there was nothing they could do about it.

Male receptionist is rude and unprofessional. If you’re not able to help a customer, be mindful of your tone and your delivery. He was not helpful at all and useless.

Not impressed very average and that's being nice. Won't stay here again.

The room was comfortable and a nice size. The staff was friendly. The location was great. Ticked away but yet close to everything. Shopping, restaurants and activity type places. Didn't have breakfast, so I can’t rate that. But all in all, it was a nice stay and the rate was good for this type of room. Anytime I go back to Dayton I will stay here again.