梭畢濱海大道套房

We had a horrible Covid situation back in Europe and asked Rob to please keep a credit of our stay. He indeed kept his word and we have seriously enjoyed 6 fabulous nights. To other travelers - you have to know how this works. You pretty much get everything except $500 per night. I can’t believe anyone complains…

STAY AWAY!!! 🚩🚩🚩  I booked a night for my birthday and so far it has been the worst experience .First red flag was when I received multiple texts from Rob to update my billing address to confirm the reservation. When I called back, he yelled and said he had already updated the information and to stop calling. I didn't think much of it. Later I find out that was the owner. Today I called to ask about rebooking due to poor weather. When Rob finally got back to me, he rudely let me know that he didn't control the weather and that the 90 year old land lord has no compassion for me on my birthday. He was smug, dismissive and unwilling to help me in anyway.He then cut me off, said "OK See you Wednesday! "And hung up on me. When I called back to get his full name,he refused to give it to me. A piece of advice Rob... Act like a business owner. Work on your communication and customer service skills. Learn empathy, offer alternatives, make the customer feel heard, use positive language or just find a more suitable job for your horrible personality. No need to respond, Though I'm sure you won't be able to help yourself.

Rip off of an establishment. Due to unforseen circumstances I had to cancel my trip (free cancellation according to their policy) 9 weeks has gone past and I am still waiting for my money. Establishment now reported as fraudulent business. DO NOT PAY MONEY UPFRONT, STAY AWAY! Before you reply please don’t say there was no reservation under my name as I will happily show booking number. Instead of trying to avoid the issue, Help you customers, don’t fob them off. Rouge business!