查普爾特佩克格蘭德費斯塔美國飯店&度假村(Grand Fiesta Americana Chapultepec)

Good location, walking distance from a lot a places

Excelente ubicación, buenas amenidades. Nos ascendieron al piso que tiene siempre botellas de agua, café, galletas, etc. Todo muy bien, muy buena experiencia. Si tengo que poner un pero fue al edredon/sobrecama que se veia sucio y lo quitamos; no así la ropa de cama y almohadas nítidas.

I had a somewhat vexed experience at the Grand Fiesta Americana Chapultepec. The room was lovely overseeing the park, but the guest next door had a screaming child, so I called the front desk requesting if I could change rooms as I didn't want to be bothered by the crying child (it had been an hour and the child would not tire). They accommodated me and moved me from my original room on the 12th floor to a room on the 16th floor. This one had views of the city. The room was a bit smaller. I turned the AC to 18 degrees Celsius and saw it read 21 degrees. For the next forty-eight hours, the room would not get any cooler. It would release cooler air but never get cold. I even called the front desk to send someone to look at it, and the technician kept trying to convince me it was working just fine, and I just had to wait. It never cooled down. The most egregious issue was that the 16th floor was directly below their party space on the above floor. On the Friday and Saturday night, loud music would play at around nine PM, causing the room to vibrate. On Friday, it ended at around 2 am. On Saturday, while battling a cold and running a fever, I had to call the front desk and ask to sleep somewhere else because there was a wedding happening above. The entire room was shaking. Why place people directly below a party space? Makes no sense. These were just lousy judgment calls on their end that made the stay uncomfortable from the onset until I checked out.

First they forgot to pick me up at the airport as scheduled and I had to take an Uber. At the hotel they said that the driver had a mechanical issue but didn’t send any message to inform that. For the breakfast on the next day, the manager informed to go to the top floor and I started serving myself and a employee asked my room number and right after said that I didn’t have the right to use that area as I didn’t pay and the hotel breakfast was at the first floor. Ridiculous service and customer service … not recommended and will never return.

Teníamos 5 años de no haber regresado y al principio nos desconcertó la distribución de los espacios de entrada y salida. También nos hicieron falta ver las pinturas y flores que antes podíamos ver en cada piso y que nos hacían más acogedor la estancia. La atención de todo el personal excelente y la vista hermosa del bosque y Castillo de Chapultepec desde la habitación.

Todo estuvo muy bien solo 2 observaciones los baños estan muy obsucuros y un poco viejos. Y creo que por la categoria del hotel no deberian cobrar el estacionamiento y menos que solo sea con servicio de valet

Excelente Hotel que por su ubicacion es accesible a varios puntos de la ciudad, con instalaciones muy comodas, limpias y de nivel, con un personal amable y atento

muy buena ubicacion el servio de atencion al cliente excelente nos ayudaron con traslados seguros en la cuidad y mucha amabilidad especialmente del consegie Edgar habitaciones amplias y muy comodas

Desde el primer día tuve problemas, la cama se inclinaba y no tendíamos televisión fueron varias veces a solucionarlo y no lo lograron, cuando ya nos ofrecieron otra nueva habitación ya era el último día y estábamos saliendo a cenar , más personas que atienden son muy amables