ITC 格蘭德巴拉特 - 戈剛豪華精選度假屋

Premium experience at the property The breakfast buffet, spa experience, fitness center and swimming pool are good Enjoyed the stay

Amazing experience at this retreat hotel, the hospitality and the food was top notch. My special regards to Chef Dipankar, who curated finger licking spread for us. The entire property is maintained by highly professional staff who offer prompt service.

It was an excellent experience overall. Loved the ambiance. The hotel's facilities were awe-inspiring. I also took advantage of the private pool, which was a great way to relax after a long day. However, the standout aspect of my hotel experience was the exceptional customer service from the staff members Mr.Devashish Jhaveri and Mr.Arjun Kriplani from the moment I arrived, they were friendly, knowledgeable, and went out of their way to ensure all of my needs were met. They quickly checked me in, explained all the hotel amenities, and even offered to help me plan my day. Whenever I had a question or request, they responded promptly and with a positive attitude. The buffet breakfast served at The Prithvi ballroom was next to amazing! Chef Dipankar took great care of us. The housekeeping team also deserves praise - my room was spotless and restocked daily. Special mention to a few individuals they went above and beyond in terms of customer service, they were attentive and eager to assist- Arjun Kriplani, Devashish Jhaveri, Chef Dipanker & Meera, Shivam / Sahil (F&B), and Neha (front office). Would love to come again and again.

I stayed at ITC with my elderly parents. It was a staycation for their 50th wedding anniversary. My dad was on the wheelchair so we needed comfort & ease. From the time we arrived at the resort to the time we left we were showered with lot of care and superb hospitality. At arrival gate the staff was helping my parents get off the car and make them comfortable. We were escorted to the reception and were greeted with a beautiful scarf & a welcome drink. There were several staff members who were greeting us. It felt so lovely. Our suite was not ready. Sonali at the reception escorted us to the Arravali restaurant for lunch. There was some confusion and were then asked to go to the hub area for lunch buffet. I wish they would have shared the info at the beginning so I didn’t have to bother my dad go back & forth multiple times. But the staff was apologetic and really took good care of us. We had booked the short break package that included lunch/dinner. The lunch experience was fabulous. Thank you Madan for being a superb host. Madan made sure we were comfortable and kept bringing stuff as my parents couldn’t do rounds of the food area. The chef Amit and another Chef (don’t recall his name) at lunch get five stars for the great quality of food and the lavish spread. They even brought sugar free dessert for my parents. Again, nothing can beat the hospitality of Madan, Chef Amit and the staff. Our suite was luxurious. We had the suite with a private pool. The location was perfect as we were few mtrs from the main bldg. The room, living room, bathroom and the pool were very tastefully decorated. It was royal. We attended the puja at 6:30pm and it was so peaceful and calming. We had drinks at the peacock bar. Great drinks! Got to try a special mocktail that had not been named yet. Beautifully decorated bar and once again the serving staff & bar tender drinks were great. Our dinner at Arravali was very nice. The food preparation was great. We tried asian food. There was some issue with the billing and they didn’t charge us for bread and charged incorrectly for a dish. What I loved about the staff was that they fixed everything without giving us any hassle. Many a times they were too generous and giving us complimentary things. I have yet to experience this level of hospitality & professionalism at other resorts. The breakfast was amazing. From asian, Indian, continental to fresh juices you name it and the buffet had more than one can even eat. Again, Madan & server Amit were superb. Chef Amit stopped by to check on us and during our departure packed a huge box of bakery items for our return journey. Thank you Chef Amit for making it a memorable experience for us. We love food so we were over the moon with the experience. We were also taken good care by Namrata ( guest relations supervisor). She was lovely! Made sure we had everything we needed. Went above & beyond to take pictures of my parents. Thank you Namrata for being a great host and taking car

Grand hotel.... beautiful golf course,largest in Asia...rooms are very spacious.. beautiful.. Food is awesome..chef Dipankar is highly recommended.. restaurant manager mr Pawan is awesome Very warm hospitality...loved our stay there..❤️❤️