梅里爾維爾希爾頓惠庭套房飯店(Home2 Suites by Hilton Merrillville)

We had a king bed with a couch bed for our child. The couch bed didn’t come with any sheets. When I went to the desk to get sheets I was still only given a fitted sheet. The next morning at breakfast I asked the worker if they had any breakfast sandwiches without egg or cheese on them. She rolled her eyes at me and said no. I continued to tell her the mill was empty and she acted like it was a big deal to get more milk. For $200+ per night I was disappointed in the service.

We didn’t use the kitchen area but nice to have if staying more than a night. Room was comfortable and well appointed. Nice use of storage spaces. Very sensible use of wall space in bathroom We ate at BJ’s and it was very good. You can walk there. Great free breakfast.

The housekeeping staff entered our room at 0900 without giving us the ability to answer the door. We were not dressed and it was very embarrassing

This hotel was very clean, and rooms were big. I hot a suite with a bedroom and it was perfect. The pool was heated and clean. Breakfast was better than the normal hotel Breakfast. I would go back for sure.

It’s so noisy!!! People upstairs jumping and running till after midnight. Loud voices. Called the front desk at 11:30 to complain. It did not stop. I let them know at check out. Sorry is not enough. 😢😫. I will not stay again. We come in for wrestling once a year. We will make other arrangements next trip.

There was a funny smell in the hotel and the elevator. Our room didn’t smell, but the second night people were really loud and we didn’t get any sleep.

The staff was really helpful and friendly. However, there were some issues. Our window coverings weren’t working in our bedroom, our iron was broken and if we needed any additional towels or anything that our room was short of, we had to go down and get it because it would’ve taken forever for someone to bring it to our room. We did stay three nights and it would’ve been nice if someone cleaned and replenished our room during our stay.

Although an error was made with booking a room, an error with hotel staff during check in made this hotel stay overall terrible. The hotel staff did not handle the issue with customer service at the forefront. Instead, they entered the room while someone was sleeping and yelling out that they needed to leave the room. Further, we were told the room would not be charged/or would be refunded, but then they did neither. We ended up paying more for that room than ever (having stayed at this hotel more times that I can count for work) and subsequently paid an additional night when no one stayed. Manager wanted to argue about everything, which is simply poor practice. Resolutions make for happiest customers. Will not be staying here again.

The bed sheet had dried up urine stains and when i showed it to the manager “Jessica” she did not care . This hotel does not clean it bed sheets and this is very unhealthy and unsafe. Although this hotel has a money back guarantee incase something is wrong,Jessica who is the manager, did not honer the hotel policy