After flying 12 hours or so to a city we'd never visited, in a country we'd never visited, to a hotel we'd only ever seen online, we were excited, tired, and a little apprehensive. But all our concerns went flying out the window within minutes of arriving at Hotel Vitrum. The staff were (are) able to flip to English in seconds and were ever so friendly and helpful. There was a warmness and authenticity to their interactions that can't be taught in any customer service manual. We felt welcomed as people, not just guests, or nights or whatever profit units’ hotels use for occupancy. Our suite was roadside yet quiet, modern and almost spotless. And I can recommend the bed as we slept 12 hours straight. The time zone difference between BA and Auckland is not favourable to eastbound travellers. The location for us, was fantastic. Palermo is walk-able, eclectic, hip, raw, historic and funky. And the dining (with craft beer) - oh my - so many quality choices near or even far. Asado, alfajores, empandas, choripan and all the milanesa one can eat. Throw in the wine and walking it all off becomes essential. Luckily Vitrum is within an easy walk of the subway, so all of BA is your oyster. What a pearl of a city it is. We can't wait to go back. Special mention must go to the Venezuelan concierge who made us feel most welcome. If you ever make it to New Zealand there is a seat at our table for you.
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