孟菲斯東/加勒里亞萬怡飯店

시설이 깨끗해요~!

The staff were very friendly, helpful, kind, and professional. My room had several problems == the carpet was pulled back where the entry flooring started, the fridge/microwave and coffee pot set up was odd and somewhat in disrepair. The shower curtain barely reached the top of the tub, so water leaked into the floor when we showered. No free breakfast, but the food we paid for was excellent and the staff was great.

Good evening… I’ve been a customer of ******* for quite some time now. Tonight was an absolute nightmare. I received an email asking if I wanted an early check in which I accepted. Upon arrival we found a large congregation of military personnel in lobby. No biggie unless we don’t have a room… Welp!!! We didn’t have a room available. I spoke to manager about checking in early via email portal & he said “I apologize but we don’t control that level of communication from a third party entity.” They checked for availability @ 9:45pm as my two children & wife were frustrated to say the least. It took roughly (45)min to locate, clean & prepare a room which provided a solution to the situation. But it’s the principle behind this process… No, no, no this is not acceptable to offer early check in but then upon arrival habe no rooms available.

I couldn’t stay because they sold my room, the man on front desk named Antonio was rude and didn’t help me, he just said that they were sold out and he didn’t respect the proof that I had, for that reason I gave one star, and now trying to get refund me the money

Shower was not cleaned. Used soap was sitting in soap holder. Mold all around shower base. Had to change rooms.

Ok

From checkin to the room to the service at the Bistro, I couldn’t have asked for more. A great stay!!

Staff were extremely rude! I was visiting from Australia, when I checked in the young girl laughed uncontrollably at my accent and had to excuse herself. Absolutely disgraceful and rude. I wanted to go elsewhere but it was late. Another lady, Linda took over for her and keep apologizing as she was stunned also. Place was average and plenty of hotels in the same area holiday inn and quality inn…. Go there instead