喜來登孟菲斯市中心飯店

The location is great and convenient to all the downtown happenings. The hotel staff were rude, unhelpful and to top it all off the air conditioning was out our entire stay. I asked to be moved to a different room to which the answer was no. Asked do they have fans for situations like this they said no. PLUS they charge my card twice for the room

Room was clean. Location was perfect. Staff was friendly. One issue I had was the restaurant wanted me to buy something in order to get a PLASTIC fork. I found that to be totally ridiculous as a guest of the hotel and one that was welcoming runners.

No complimentary breakfast. Tuns of hidden fees. Over charged on room. The beds were comfortable. Not enough room in drawers to place clothes if have an extended stay. Bathroom shower head was spraying water. Noticed they tried to fix with plumbers tape. Will not stay at a Sheraton again.

The restaurant was out of food options by 7 pm which I did think was odd but our waitress was good about helping with choosing good options on menu. I will say that we did have to wait a significant amount of time - excessive- to even have our order taken. The room was nice and we were even given a corner type room with lots of windows without request. However the receptionist who checked us in could have been much nicer to us. I was asking about the package I paid for including valet parking and she was questioning it and when I went to show her my receipt on phone she became frustrated with me. Also there was a dirty sock in the garbage can in our room when we arrived.

Reservation said it includes buffet breakfast. There was no buffet and restaurant was closed. Only menu items for which I was charged. At front desk I said I should t have been charged as breakfast came with the room; they said they reversed it but still shown up on my credit card as a charge

We were sent to a room with a very old tub and had to request to be moved to a different room. The ceiling and carpet in the hotel is extremely old. The elevator sounds like its going to fall apaert. I stayed for three days a d they were closed for lunch due to low occupancy. Very disappointing. I will not be staying ar this hotel again.

Oh so sweet The staff at this hotel were absolutely amazing the manager Lasonya and her staff member Sukhi helped me with my issue. I had never had a hotel be so kind and patient ever. I will be returning to the hotel soon. Excellent hospitality and services