墨爾本溫德姆戴斯飯店(Days Inn by Wyndham Melbourne)

A unica funcionária que nos atendeu, tanto no check in quanto no café, poucas horas depois (chegamos às 23 horas e saimos poco antes das 6), foi extremamente atenciosa e cordial, antecipando inclusive o café por iniciativa própria. .

After staying one night We had to extend our stay . We went up to the front desk to make sure everything was all set . The lady was rude telling me we cat a cat fee . We never paid a cat fee on my 9 year old cat . We’ve stayed with them several times. Ask to see the manager he was just as bad. I would not recommend. No one never said anything about a cat fee when we signed in .

So they are supposed to be recently renovated. The first room had AC leaking under the flooring bubbles water when step on the floor. The curtain on the outside was coming off. The 2nd room the bed was terrible and was broken on the one side. The electric went out for 4 plus hours and the hotel did nothing to keep the guest informed. Pot smokers all night out in the vehicles/partying. A couple of front desk staff were rude and had no customer service skills what so ever. I called twice to ask for a email confirmation on my security deposit and it has yet to come. Will be reaching out to management tomorrow.

Noisy, unsafe, drug and **** infested! Been a customer a few times a year for a week at a time but very disappointed! The front desk staff, Marney, Robin and Wishelle we’re great and understanding! They spoke to the manager, who took care of the situation, and which I am satisfied! Thank you!

There had been a misunderstanding with the 3 rd party reservation and when we arrived our 14 day reservation had been cancelled by the hotel employee who had misunderstood the request from the 3 rd party to book an extra night since I was arriving one day early. Thanks to Robin who was at the reception that evening she cleared out everything with the 3 rd party As the days went by hosekeeping never cleaned our room or at least empty garbage and leave fresh towels. I would go to reception and ask that at least towels and garbage be done,everytime whoever was at reception would say ,of course I will notify and write down on a piece of paper. In short they never came except after a week they cleaned everything and changed the bed,well I thought to myself it took a week but they finally understood, well how wrong I was. Went back to reception hoping to be on Robins shift since she had solved my reservation issue when I first arrived. Well luck was with me she was working.So I explained what had been going on for a week and that I would like faceclothes and garbage emptied every day.She told me it was probably because I had a dog, I told her the only time the dog was alone in the room was when we went to breakfast and I would leave the DoNot Disturb sign. So Robin advised housekeeping that they could enter the room because the dog was never left alone after breakfast. All I can say is thank goodness for Robin,if it had not been for her my vacation would have been a disater.

No handicap ramp on back side, room 183 side. Thought we reserved a handicap room but no handicap rooms were pet friendly. However, the bath did have a handicap bar in the shower, so it all worked out.

I really didnt like a 100$ deposit being charged to my card, most hotels only put a hold on a deposit, now I have to track my statements for a refund. The hotel was clean, although the ac was not cold enough. But this was just an overnight stay while on a roadtrip so this place was fine for that

Been staying here for the past four months. Sometimes we get a good room, but sometimes we get a room that the bed is so old mattresses are so bent that we are embarrassed to tell them to change your room..