This is a very new hotel which started their business in March 2023. Wanted to try on the first day of opening but due to some reason, it was delayed till now. It’s a first Marriott hotel in Melaka, so I do have very high expectations from them. As a Marriott platinum elite member, I’ve stayed in many hotel under Marriott organisation. Upon reaching the hotel with grab car, the staff came up to me immediately and lead me to the check in counter, the lobby are huge, and I can still smell that the hotel are still so new. Not much of the guest in the lobby area, it’s a Monday so I guess it’s normal. No suite room upgrade and no complimentary breakfast for a platinum member, although I was upgraded to a strait view room which I appreciated it. It can see a tiny bit of the sea. Apart from that, I guess the room size and amenity are the same. The check in staff told me that the suite room was full… I mean.. it’s a Monday.. and I literally still can see the suite room was available in the Bonvoy app. As I’ve mentioned, I’ve been to many hotel under Marriott organisation. I don’t always get upgraded to a suite room, but it was okay, I do understand all these are subjected to individual hotel policy and it’s all a good will. But I guess the staff could just tell me that the hotel are still new, the suite room are limited and it’s reserved for paying guest. I would totally understand that. But I don’t think it’s wise to you know, use a default replied as member like us, we check on the app. For me, if there’s no available suite room, I wouldn’t even ask for an upgrade. Secondly, there’s no complimentary breakfast, I paid RM70 for the 2 day breakfast. I’ve stayed in a few courtyard hotel, this was the first one that I’ve paid for breakfast, there might be other courtyard that don’t provide complimentary breakfast for guest with elite status, maybe I didn’t stay much enough to see it all. I’ve stayed with hotel that told me that their facility actually don’t offer complimentary breakfast for elite member, but they will just give it to me as a good will on top of my welcome gift. Just a little suggestion, like maybe let the counter staff to decide, if they could slip in some complimentary breakfast to guest with elite status or even guest that potentially come back again. I’m not complaining here, just some of my suggestions. The room are new, nice and spacious, very clean. Nice TV channel selection, view was great. Bed are firm to the level that I like, they offer pillow menu as well. Had very good sleep for the 2 night. Breakfast was very basic. There’s a very annoying flies flying around my table.. how did it come into the hotel, lol. Gym are small but there should be everything you need. The infinity pool are great! Very good view and very Instagrammable. Please visit the pool when you are here. The staff and friendly and nice. Would come back again to the hotel when I’m back in Melaka.
Where do I begin with this hotel…?! Booked for 3 nights via Expedia because the hotel’s reservation page kept declining my credit card but still charging it - will sort this out later. Check-in: was told I had to pay a RM50 deposit in cash when I checked in. My hotel was prepaid online but I have no issue with the deposit, except they wouldn’t take credit cards for the deposit as they apparently cannot issue deposit refunds via credit card. I guess they haven’t learned about placing authorizations on cards and reversing the charges. They have Touch n’Go e-wallet stickers at reception but also wouldn’t allow me to pay the deposit via TnG. Fortunately I had some cash on me or I would have had to go find an ATM to withdraw money. Arguing with the receptionist is pointless since they’re merely enforcing stupid and nonsensical policies by management. Room: basic but acceptable. The remote controls for the air conditioning and tv were given at check-in. I guess the management is highly suspicious of guests and will not leave them in the room. Hot water in the shower was lukewarm at best and water pressure so-so. TV channels have zero channels in English. Guess English-speakers aren’t their intended clientele. Housekeeping does not automatically make up rooms. I was out the whole day and when I came back around 645pm, realised that the room was not made up. By then I had decided to move hotels and forego remaining 2 nights after the first night. At checkout when I told the receptionist about the unmade room, I was told that I had to call housekeeping to clean the room. What kind of half-baked, cheapskate dump has such a ridiculous policy!? I was told that apparently some guests don’t allow housekeeping in and so they just decided to not clean until asked. Amazingly every other respectable hotel in the world has a better solution to this - come back later!! Funnily this ridiculous policy is also not communicated at check-in. I didn’t expect an offer of refund for checking out early. Any hotel whose management is such a skinflint that they wouldn’t even provide daily housekeeping or keep the remotes in the room can hardly be expected to engage in customer service. Oh as a bonus, I saw an ironing board in the corridor. They wouldn’t provide ironing boards in the room of course. The pictures say more than I can. Verdict: never coming back here again if I can help it. Overpriced and does not deserve 3 star rating.
訪訪客The hotel from the exterior looked really grand. The room was quite big in size and the hotel reception staff were nice enough. We (husband, two teenage children and I) arrived an hour early and were directed to the note that they didn’t have early check-ins. The doorman was nice and gave us an umbrella as it was raining when we were going out. However, the bathroom was not very clean with rotting shower screen because of most likely poor cleaning. The towels in the bathroom were supposed to be white but were brown in colour and stained. Unfortunately, we had to use these as there was no other option, felt unclean after shower. The corridor had a musty odour which was overpowering. Stayed two nights and had put up a door sign to have the room cleaned but no one came around and we were out all day. Bottled water was given on the first day but not on the subsequent day. I’m glad we only stayed two nights as couldn’t have tolerated the place for any longer.
MMuhammad Irsyad Bin ZainiI recently had the pleasure of staying at OYO 90899 Tube Hotel Melaka and the experience surpassed all expectations. From the moment I stepped through the grand entrance, I was greeted with a warm and welcoming atmosphere that set the tone for a truly memorable stay.
The check-in process was seamless, with the staff demonstrating exceptional hospitality and efficiency. The attention to detail throughout the hotel was evident, from the elegant lobby adorned with tasteful decorations to the well-appointed rooms that exuded both comfort and style.
Speaking of rooms, mine was a haven of tranquility. The furnishings were modern and plush, creating a cozy ambiance that made it difficult to leave. The bed was a highlight, offering a heavenly night's sleep with its luxurious linens and a selection of pillows that catered to personal preferences.
The hotel's amenities were equally impressive. The fitness center boasted state-of-the-art equipment, and the spa provided a rejuvenating escape from the hustle and bustle of daily life. I particularly enjoyed the rooftop pool, offering breathtaking views of the city skyline. It was the perfect spot to unwind and soak up the sun.
Dining was a culinary delight. The on-site restaurant showcased a diverse menu featuring both local and international cuisine. The chefs' commitment to using fresh, high-quality ingredients was evident in every dish. The breakfast buffet was a standout, offering a wide array of options to suit every palate.
The service was impeccable, with the staff going above and beyond to ensure a pleasant stay. Requests were handled promptly and with a genuine smile, adding a personal touch that made me feel like a valued guest.
The location of the hotel was also ideal, situated in close proximity to popular attractions, dining options, and shopping districts. Whether I was exploring the city or simply strolling through the nearby parks, everything was conveniently within reach.
In conclusion, my stay at [Hotel Name] was nothing short of exceptional. The combination of luxurious accommodations, top-notch amenities, and outstanding service created a truly memorable experience. I wholeheartedly recommend this hotel to anyone seeking a refined and indulgent getaway. I look forward to returning to [Hotel Name] in the future for another unforgettable stay.