Al Aqeeq馬地那飯店的評論

Trip.con booking was new to the hoteliers. Hence, taking sometimes to locate the booking.

Very near to masjid, easy for my wife to enter muslimah area. Recommended

與我透過另一個預訂引擎預訂的其他房間相比，這個房間很小。 洗漱用品也不同。 前台很無能。 客房服務和行李員都很好。

Excellent

تجربة سئية لن تتكرر للأسف نظرًا لتأخري في الحجز لم أجد حجوزات في ليلة الوقوف بعرفة ويومها الا في ما يسمى فندق العقيق والذي كان تحت ادارة اراك ثم ملينيوم سابقًا والآن تحت ادارة سيئة فعلا تجربة سيئة لن تتكرر حتى لو اضطر إلى الغاء السفر وصلت الساعة ٦ مساءً في غرفة غير جاهزة لا يوجد بها مناشف او ادوات نظافة وعند احضارها بعد عدة محاولات وبحث حتى عن المدير المناوب المفقود احضرو مناشف قديمه جداً من الادارة القبل السابقة اراك الحمام لا يوجد اشارة انه معقم وقد يكون غير منظف ارفف مغبرة ولم يتم تمسيحها التليفزيون لا يعمل مكينة القهوة عطلانة الفرش قديم ومهترئ جداً الدش يسرب ماء ويملأ الحمام بالمياه اصوات الغرف مسموعة لا يوجد عزل للأصوات لا يوجد اشارة على الاحترازات من كورونا الكول سنتر وجوده مثل عدم وجوده ترد الموظفة وتقول دوامي انتهى ولا تخدمك بشيء الشخص الذي يرد من هاتف عمال النظافه غير مؤدب يصرخ في الهاتف الاستقبال لا يرد ولا المدير المناوب اظن أن وزارة السياحة وشركات الحجوزات يجب عليهم تخفيض تصنيفه على عدد النجوم الى ٣ او ٢ الغريب انه لا توجد رقابة على التصنيف تقيمي بالسالب ٥ ثلاث ادارت تعاقبت على هذا الفندق بسبب سوء ادارته ندمت اشد الندم لإضطراري النزول به لعدم توفر حجوزات والضغط على الفنادق الأخرى المحترمة مثل دار الايمان وشذا والأوبروي

الفندق رائع والغرفه نظيفه ،قريب من بوابه الحرم للنساء سعره مناسب الى قربه من الحرم ونظافه الغرفه والعفش جديد الانترنت كان ممتاز والمطعم لم اجربه ولكن يبدو جيدا المواقف لاتكفي لعدد الغرف ،،تضطر انك توقف بعيد

The only good thing about this hotel is the location. Otherwise it’s absolutely horrible. The room is absolutely filthy. The bathroom needs to be demolished it is so old. I think the hotel hasn’t been renovated or refurbished since the day it was built. There are no words to describe how ugly the hotel is. So I’m going to send pictures instead.

Very bad hotel, don’t deserve the money that we payed for it. Dust was every where, the quality of the breakfast is so weak, even you have to pay for the capsule of coffee, strange….after having a beautiful days in Makkah, we were shocked by the quality of this hotel.

J'ai séjourné en famille là bas. Très bien situé par rapport à masjid annabawi. Chambre large et confortable. En revanche le petit déjeuner c'était la catastrophe pour trouver une table propre et disponible, c'est vraiment dommage...

فندق نظيف ومحترمين ف التعامل الغرفه تحتوي علي ماكينة قهوة وكاتل والحمام يحتوي علي صابون وشاكبو وشاور ولوفه الموقع قريب من بواية النساء ف الحرم النبوي تعاملهم professional ومحترم وفيه room service الغرفه تحتوي علي ترابيزة مكواة ومكواه وشيء ف منتي الرقي وللاحترام

Nice hotel in general for Madina the location is the most important in order to be close to haram I like the way of the staff; they are really polite and ready to help Breakfast is mostly Asian, is my option chef has to take extra care of bakery. Hotel needs renovation specifically the bathroom and the full furniture. One major obstacle the lighting system very complicated which no need in a hotel But for sure I’ll be back for location and helpful staff.

I'm sat in a room on the third floor inside the hotel in my room writing this review, as, yet again, another family that is noisy with their children banging the walls has moved in next door and i can hear everything due to the interconnecting doors that are locked but allow for noise to come through easily. This is the second family in the 5 day stay here (we are leaving early tomorrow morning thankfully) who have behaved in this way. It's not the hotels fault of course but the connecting doors need to be removed. Onto the pro's and con's. Pros: across the road from the haram and good for both women and mens gate entrances; amenities all close by; the house keeping staff are very helpful and attend to your needs very quickly with a smile and so please do tip; Cons: noise seeps through the walls or connecting doors; the cafe downstairs charges variable rates depending on who you are - yet they give an appearance of "professionalism", lol; if you're wanting internet connection, it is slow/cuts out and not the best; the electricity cut out twice during the 5 day stay meaning the TV and phone had to be reset by staff and the fridge started melting; they'll put you on the 13th or 14th floors and you wont think twice but you'll need to request at check in that you want a lower floor (we did this and came to learn of other families doing the same after the realisation of the lift problems); there's a queue for the lifts and you can spend sometime there waiting; the lift doors regularly trap folk in my experience as they close quite quickly, so be quick; and finally, it is a hotel that has dated decor and there was mould on the shower so definitely NOT 5 star, more like 4 or 3.

The hotel overall was ok but its claims to be 5 star which is misleading and mistakenly categorised as 5 sstar.I think ot should be 3 star and nothing more The female reception staffs were great and hardworking and very helpful. Unfortunately some of the housekeeping boys were very rude and totally unhelpful. The hotel should really look into this as they ruin the hotel's reputation. However, there was 1 boy who actually did all he could to make up for all the shortcomings of the other house keeping boys.... I can't recall his name unfortunately. The rooms was old and carpets were dirty. The water kept leaking out of the shower area and the hotel couldn't fix it...they said it's normal. I guess it is normal! The harem is only a 2 mins walk and there are many restaurants nearby. The hotel rate was a lot cheaper if walk in than booking direct or via the applications.i saved about SR 1000.00 Yes!!!! They should keep a weighing machine for the lugguage as its a service definitely required by guests who want to weigh their check in lugguages. Most hotels do. The switches in the rooms were very challenging to get used to. Many switches. Need to time to learn to use them. The air-conditioning keeps switching off automatically and we had to switch them back on every now and them. For the price and distance to harem, i will recomend this hotel definitely. If they could only improve on housekeeping staffs, and cleanliness of the carpets, and fix the shower issue, this hotel can really be highly recommended.

Very disappointing experience. Duty manager was very rude and gave us a terrible room with no view. After request for room change promised to change it but did not do so. Room had dump smell. I would never book this hotel. Service is very bad. Only good thing was that reception behaved nice.