棉蘭GKPB MDC Medan附近住宿

Staff there no has Greetings and hospitality attitude except security, security so nice, room good and clean but so noise, maybe due position hotel at center city. hot water turn off, and Water so Little one day before i am check out. As a traveler from outside other city (i am from bali and here for Christmas) rent motorcycle as our transportation so best and cheapest, the parking area no safety. Because our rent motorcycle is moving from last night, and our helmet lost, with out that we are so struggle to moved the other place, like you know without helmet police will stop me. I am report this situation to staff parking, But there no apologies or other say sorry for this situation from the staff in charge or management, they just say ” Helm anda hilang bukan tanggung jawab kami ( your helmet lost is not our responsibility )”. We are stay 3 nights like strangers with out staff greetings or hospitality and the last night we are lost our helm and there are no solution and one more there no extra tissue ( face or toilet tissue ), coffee and tea sugar, mineral water ( amenities ) from the first day and when make up room they not changed it, we must say to reception just for this, as a hospitality industry we know room and service is the base product. I know this is new hotels, but without service guests don't want to come back again. Thank you And best regards.

位置好,房間好,餐廳也好。但是真正使這個評分成爲極好的是員工。所有員工都彬彬有禮,樂於助人。特別提到前台的Putra和Dewi。這2位真的是費了很大的勁才幫我走出困境。我非常感謝他們。他們給這個組織帶來了榮譽。不過我想提幾點建議。前門有陡峭的台階,請考慮在側面安裝坡道,以協助有行動不便和行李重的人。前門也有街道停車場。對於身體較弱的人,通過停車位也是一個問題。請鼓勵客人使用地下停車場,這樣前方就不會擁堵。如果去梅丹,我一定會再次入住這裏。

非常不錯的酒店，安全，豪華大氣上檔次！游泳池雖然沒去，但是看了非常不錯，早餐稍微欠缺一點，房間的隔音和床都很舒服，每天打掃都有有人在的時候再進，非常貼心，全程不用印尼語交流！

I stayed here 4-nights for a conference that’s also happening in this hotel. So many things have gone wrong and enough reasons for me not coming back. 1. The reception (or should I said “deception”?), misguided me. They said my room is upgraded to Premiere room, with complimentary afternoon tea, and minibar. More about this below. 2. Went to the room but nothing special, also the weird furniture placement makes the room smaller. Room has view but mostly just building roofs. Appreciate the giant shower head though. 3. Went for afternoon tea with my business colleague and the waitress said I’m not eligible for the complimentary. She said the receptionist made a mistake. Fine. 4. Got a call from reception, she said that Ieft my ID card at the reception. Which can be avoided if she did not forget to pass the ID card back after she copied it in. Went back to reception to get my ID card, and ask the reception about the afternoon tea to confirm whether I’m eligible or not. She said not and the minibar also not free unfortunately. Thank God I haven’t eat anything from the minibar 5. Breakfast at level 3 is unorganized, chaotic, and basically madness without crowd control. However I managed to get to the level 10 which is more quiet. Food quality is average. 6. I realized an item missing from the minibar, I did not consume them at all. I called in the operator and they were like “are you sure you’re staying alone, Sir?” I’m like… unbelieveable, why don’t you check with the housekeeping if they removed it or else? I just don’t want it to be billed on my room charge. I know it’s just a potato chip that I could easily replace from minimart, but imagine if they took other items and then billed it to your room. 7. The only nice experience I had in this hotel is the dinner, food surprisingly decent. Also the service is nice (maybe because we were the only customers?). Oh and concierge staffs also very helpful keeping my deliveries and helping me with my stuff when I checked out without me asking.

這是第二次入住這家酒店，泳池旁有自助晚餐，具體價格忘記了，不上百，喝個飲料，吃個燒烤，聽個音樂，如果你會游泳再去遊個泳，感覺挺好的。

我們之所以住在這裏,是因爲我們參加了在那裏舉行的一個婚禮招待會。我在全世界住了150多家酒店,第一次被要求爲A/C的遙控器支付可退款的押金。浴室非常小。我的貓在裏面不能擺動一隻貓。我們花了5個小時才到達那裏,下午5點的時候沒有熱水,真的需要洗個澡。在去吃飯的路上,我在接待處問了這個,被告知由於“技術問題”,我們只能有6-8AM和6-8PM的熱水,我解釋說我不知道這個。接待員然後給我看了一張我在辦理入住時沒有看到也沒有顯示的文件,說明了情況。我建議在辦理入住時將此信息告知客人。奇蹟般地,‘技術問題’在第二天上午就解決了。工作人員不知道酒店發生了什麼事。我們問是否有現場音樂。接待員指導我們去了酒店的兩個場地,但每個場地都關閉了。只有迪斯科開放。餐廳的食物最多也只能算是平庸的。他們試圖在餐桌上做燒烤,但沒能達到效果。有很多盤子、杯子、杯子等等,但只有一個勺子。櫥櫃上沒有燈,你在那裏泡茶或準備零食等等。化妝鏡/梳妝鏡上的燈不工作。清潔房間時,他們顯然沒有檢查所有東西是否工作。傢俱、地毯、櫥櫃、壁紙等都很陳舊。然而,牀很舒服,牀後面的牆面比較新,房間沒有保險箱,我知道保險箱是費用,總是存在技術問題,但差不多每家說是4-star的物業都有一個房間保險箱。從安全的角度來看,最糟糕的是電梯門在很短的時間內關閉。當門在大約5秒內關閉時,我傷了胳膊,重重地打我。一個嬌小的奶奶可能受了重傷。似乎沒有人在意。這是一個明顯的問題,應該已經解決了。餐廳沒有啤酒、葡萄酒或任何其他酒精飲料。這是一個管理層似乎不關心的財產。員工樂於助人,樂於助人,有禮貌,尊重他人,但未受過適當的培訓,這表明管理層或所有權並不重要。

Service was good. I requested to change my towel on my checkout day coz the towel they replaced the previous day was not water absorbent. Though they had to ask their manager since it was my c/out day, luckily i was able to change. At least i dont have prob to wipe dry myself!😆Location of hotel is so nearby evrything! Convenient shop, mall, train station, eating place. The only cons about this place is that the main road was soo noisy even during sleeping time. And it’s soooo difficult to cross the road! This is my second time staying at the hotel. Room is a bit rundown. Old hotel i guess. But overall, it’s a gr8 place to stay at.

評論其他旅客的一些積分。選擇這家酒店來參觀棉蘭鎮。房間很臭,香港沒有更換牀單枕套。沒有更換設施洗浴用品。直到我需要從他們的香港商店房間得到紙巾卷。水壓太慢了。早餐一般般。.只有i 💕是kelupis..學員非常高效地清理桌子,即使您還沒有吃完飯🥴...其中一個工作人員應該得到真誠的認可,因爲我把我的錢包留在了餐館,她保留了我的錢包。感謝她!..禮賓部需要換年輕人,不要看所有客人陌生人。

one of the best hotel in medan , clean , safe and you can find many food nearby

Very close and convenient to the airport. Rather than waiting for the free shuttle, we downloaded the Grab app for a fast pickup and ride. The hotel staff were very helpful via WhatsApp in advance of our stay and we appreciated their excellent communication skills in English while we were there. The breakfast was fun and impressive in a beautiful big dining room with lots of fresh food options and jazz music for ambiance. Room was very clean and spacious--we asked for an extra bed so three adults could stay in our room and they actually set it up with two extra beds! Would definitely stay here again going in or out of Medan. There is an ATM in the lobby, very helpful given the challenges of finding money exchangers. Note, the hotel's name has changed--it is now D'Prima Hotel Kualanamu, not Prime Plaza.