桑塔尼健康度假村及水療中心

Ich kann das Hotel - bis auf das gute Essen - leider überhaupt nicht empfehlen. Die Villen haben keine Klimaanlage und sie sind deshalb offen. Man hat das Gefühl ein großes Fenster sei offen - was mehr oder weniger auch der Fall ist. Wenn der Wind weht ist es Nachts sehr laut und ein erholsamer Schlaf ist kaum möglich. Zum Glück war das Wetter schlecht, weshalb die Moskitos welche mich Nachts gebissen haben „nur“ ca. 15 oder 20 waren. Das Netz rund um das Bett ist hübsch, hilft aber leider wenig. Auch der SPA Bereich war ziemlich enttäuschend, den hohen Preis berücksichtigend. Hinzukommt, dass das Hotel weit weg von allem anderen ist. Ohne 1,5 h kurvenreiche Fahrt auf engen Strassen in Kauf zu nehmen kommt man nirgendwo hin.

My husband and I stayed in the Mountain View Chalet at Santani for one night during our journey from Ella to Colombo. In hindsight, I would strongly recommend at least two nights—three if you have the time—to fully experience what Santani has to offer. Kandy was our penultimate stop during our 10-night Sri Lanka itinerary, and Santani promised the perfect respite we needed at this stage. While the setting and aesthetic were truly breathtaking, our experience was marred by a series of frustrating inconsistencies and service failures. Unfortunately, our 06:37 am train from Ella was cancelled, forcing us onto a later train, which delayed our schedule and caused us to miss the lunch service at Santani. Although we provided a heads-up about our ETA, we were informed that only sandwiches and fruit could be offered for lunch upon arrival. I pleaded for a hot meal after a 6-hour journey but was met with a firm no. While I understand the need for structure around meal times, the lack of flexibility felt unnecessarily rigid, especially given that lunch was included in our package. It was a bitter start to an otherwise promising stay. For each meal, we were offered two menu options: Western or Sri Lankan. A chef consultation was arranged to tailor the menu to our dietary requirements—my husband is gluten-free and does not eat red meat. The concept of personalisation sounded wonderful in theory, but the delivery fell far short. At dinner, the meals differed from what we discussed earlier, and when we questioned this, we were told certain items contained gluten. My husband’s dessert, for example, was swapped from Sri Lankan pancakes to a makeshift fruit salad—hardly the bespoke experience promised. At breakfast, they served granola containing gluten and suggested my husband “just eat a little,” as if his dietary restriction were a mere preference. This was not only disappointing but also felt deeply unprofessional. Additionally, previously requested items like a Sri Lankan omelette and mixed fruit smoothie were either forgotten or met with bizarre responses like “eat this first, and we’ll bring another.” The grounds and chalet were stunning, and the views from our Mountain View Chalet, for which we paid an additional $40 upgrade, were well worth it. The serenity and natural beauty are Santani’s greatest strengths. We also had 90-minute Ayurvedic treatments, which were very relaxing. However, there was inconsistency here too—my husband received the promised consultation with the doctor before his treatment, while mine skipped the consultation entirely. The lack of uniformity was frustrating and detracted from the wellness experience. Finally, as we were checking out at 12 noon and couldn’t stay for lunch (which begins at 12), we requested a packed meal. I specifically asked for a salad alongside my sandwich, but we were instead given fruit—again, an instance of Santani failing to meet basic expectations. Individually, these lapses in service might not see

Acabo de volver de Santani y ha sido una experiencia fantástica en todos los sentidos alimentación un 10 contacto con la naturaleza es increíble estar allí sintiendo a los animales ….. los tratamientos me han encantado son muy profesionales. Las excursiones me gustaron mucho por la cantidad de árboles , animales que vas viendo. Y no puedo dejar pasar mi experiencia en meditación y yoga con Saman , una gran persona, tratando de ayudar , he vuelto con mucha paz y más conectada con mi interior, más luz . Muchas gracias por la amabilidad de todo el staff .

I stayed at this hotel in 2019, and at the time, I had a much better experience than I did now. Unfortunately, despite the significant price increase (150% more), the quality has dropped considerably. For a hotel that advertises itself as a wellness destination, the environment does not provide the tranquility one would expect. The constant noise from the restaurant, both from the kitchen and the staff, made the experience unpleasant. Additionally, disturbances caused by guests in the next room during the evening and by the staff early in the morning further disrupted the sense of relaxation. Another negative aspect was the internet, which was extremely slow—something unacceptable for a hotel charging 800 euros per night. The cleanliness was also subpar, with the room windows, both top and bottom, visibly dirty. To make matters worse, at the restaurant, we were asked to keep the cutlery between courses, which is not appropriate for a service of this standard. Overall, the hotel seems to have lost focus on customer experience and the essence of a wellness retreat. I do not recommend staying here until these issues are addressed, especially given the high cost.

Be careful booking here! They advertised A/C when we booked, but then they don’t actually have A/C in the rooms. And there are bugs that come into the room in the evening. The Garden View Chalets are a complete waste of money since there’s no view and it’s far from the main area. They also don’t tell you to book a spa booking in advance if you don’t book direct, so it’s fully booked when you show up.