靠近梅赫倫Park Papenhof的飯店

In my experience hotels such as the Holiday Inn Airport Brussels are few and far between. They were prompt, efficient, had answers to all our questions, and catered to our whims. The lobby/main floor caters to the comforts of their guests with a lounge area, bar area, restaurant area, and an outdoor area. The breakfast and dinner was superb (I had the salmon for dinner). Perhaps an improvement could be made to the three slight level differences in the room as it would be safer for those who are a bit wobbly on their feet.

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

很棒的酒店,很乾淨,工作人員很可愛,去布魯塞爾市中心很方便,坐公交車大約15/20分鐘。從前台到客房部的驚人人員特別感謝前台的Alina和Ali,他們總是以最甜蜜的意圖歡迎我,如水果籃和茶點等長途飛行後,總是滿足我的需求!和Hind和Mimi從家政服務他們很甜蜜,非常關心客人的舒適。謝謝!很快見。Yasmina。

酒店房間很乾淨,牀很舒服。工作人員彬彬有禮,專業。辦理入住和退房效率高,快捷。機場班車經常運行,很可靠。

This was the second time this year that we have decided to stay at the Sheraton Airport prior to our return trip home. While the hotel is overpriced it is so convenient for departure and it eliminates the anxiety regarding taxi or transit strikes (something that seems to be a cultural event). The hotel offers great service; friendly and efficient check in and checkout, good response to requests (extra towels), etc. While it seems to be appearing “a little tired” (light bulbs flickering, some new paint required) I have found it to be clean, comfortable and has the hottest water I have experienced anywhere in the world. Gullivers restaurant has adequate service and food although the wait time for meals in the evening can be a test of patience. Breakfast is much quicker and if you wish the breakfast buffet, it is complete and well presented. The coffee we had there both times was the best we have had anywhere during our past month in Belgium! Regarding the waiters in the evening (January 2nd) I must say the women staff and one man (I believe his name was Driss) were the ones doing the work. They constantly circulated the areas and responded to guest requests and needs, the other men just took up space. I had to mention this because it was just so obvious.

I stayed here for 5 days when I came over for Graspop. A great inn/motel that was perfect to return to after a long day Comfortable bed and was also provided with quite a few excellent pillows. The room would always be clean when I returned with towels replaced as requested. The AC was cold which was great since it was a pretty hot summer week. There was no issues with late night access (as long as you have you keycard with you) as was my case, returning close to 0300 daily The staff were friendly and it felt more akin to a B&B style hospitality. Breakfast had limited options (scrambled eggs, bacon, breads, fruits, drinks) but was always hot and tasty All in all a great stay here, and if I ever return for Graspop again, B-Inn will be my choice of accomodation

這個酒店位置離市政廣場遠一點，開車20分鐘以上，附近沒有什麼商業服務。晚上很安靜。西餐式早餐，淋浴在浴缸裏進行。不配備牙具、拖鞋。吸煙需出房間到外面。布魯塞爾的自來水不能喝，需要採購瓶裝水。房間裏配有燒水壺。

Nice unique room, clean, all necessary amenities. Avoid the rooftop! Overpriced food, service is non existing, you have to ask for the stuff you ordered through the QR code at the bar, cutlery is not provided,… especially don’t go in the evening since there is no light or any candles at all so you have to guess what you are eating.