John Damen
2024 年 1 月 27 日
The entire hotel is rundown and unclean in all common spaces. The room was not ready at 3pm, 3:45, or 4pm. I gave up at 4:17 as I had a 5:30 meeting to get to. Destiny at the front desk was very rude about my wanting my room. I told her I wished to cancel, she told me it was canceled and only ******* could refund my money. I had to leave. I asked her to confirm she said “you have a room at another hotel now, just go”. I called ******* and they said only destiny/holiday inn could refund me. I am out that money. Wasted 2 full hours of a one day work trip.
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