米德爾敦希爾頓Tru飯店(Tru by Hilton Middletown)

This hotel was amazing offerd great breakfast and was close and convenient to many of stores I recommend any stay here it was amazing

We checked in and there were no towels in our room. We called reception to request for it they told us they will bring it but no one came for 1 hour as we waited. We went downstairs to speak to reception and were told all towels are still being washed and none will be available until 7:30 pm so we had to wait for them. We also had requested for our room to be cleaned at front desk during our stay, this too wasn't done and again when i asked for new towels as we had anticipated for them to be changed which wasn't done as our room never got cleaned. We again had to waitl till same time. Not sure what the issue is but the hotel staff may have a shortage of people as the person at front desk is also managing the breakfast and cleaning staff and also towels. Also most of the time when you call front desk there is barely ever anyone to answer the call as it seems they are doing more than what their responsibilities are due to the shortage in staff.

Unfortunately my mother had to stay over for Christmas with one of her elderly client. So my sister and I decided to stay at a hotel closest to her. My experience was not very good mostly. I went early to inquire about early check in and the person at the front was extremely rude, she literally insulted me not in her unavailability but how she responded. We went away and came back later that evening Christmas Eve so we could get to have an early evening as a family and open gift since my mom got a few hr break. The person who checked me in was very pleasant and could see I was exhausted and was very kind. The following morning of check out I went asked the front for a late check out, he agreed to 12:30pm. Upon packing to exit the room at 12:13pm someone knocked on the door and started yelling at us for not having exited the room at 12. We explained we spoke to a member of staff and was granted check out at 12:30 and are in fact packing our car to leave. She then asked who would do that since she’s the only one who could approve this. (Clearly that’s not our problem, we are guests) this is an internal issue and best handled in private. She was very rude of which I told her. A phone call to check in with us would have been more appropriate than to come pounding on the door as though we aren’t welcomed or paying guests. This has been the worst hotel experience I’ve ever had. Customer service was the worst. The walls had brown smudges and the sheets are thin not nearly warm

The room was very clean, however, there was terrible mold in the air-conditioning unit. And it’s great that there are no carpets because that helps with the cleanliness, but it also means that it is extremely noisy. You can hear conversations in the next room and every time a door gets latched or unlatched. It seems slightly understaffed the woman doing the breakfast service was very friendly and lovely though she was doing absolutely absolutely everything, and it was hard to watch her struggle with keeping up with the desk while doing everything else. The hotel lobby is decorated in a really fun way, and the space is very warm and welcoming.

We were there at a holiday time so our stay may be an underestimate of their norm, but we didn’t get housekeeping service due to the every other day scheduling and confusion on who was coming to service our room. They had some issues with staffing.

This place is a joke, they did not know how to use their new "system" accidentally charged me $117 instead of using my card for the security deposit and then just said to call my CC company to dispute it because they could not undo the charge. In addition to that, they were having a drinking party in the lobby at midnight. The drains in the shower did not go down, overall it was dirty and I would not recommend.

Bathroom had a clogged tub which made the water fill the tub slowly as I showered. It was so disgusting. Also, when I arrived to check-in, they apparently "overbooked" so "all rooms were taken". There was absolutely no warning of this or call in advance before check in. I had to wait about 45 minutes for them to find or clean a room for me. Disappointing service.

Nice vibe to the hotel and the room. Staff was friendly and helpful. Room was nicely designed, very comfortable bed, and very quiet (they have Quiet Hours, which most hotels do not have). However I thought it odd that, for an eco-conscious hotel, they handed me 2 disposable bottles of water when i checked in and also that there was no container in the room (or elsewhere that I could see) for recycling. Other than that, enjoyed my short stay.

Everything was wonderful except the breakfast. There was hardly anything to choose from except cereal and a bagel. They had the spots for oatmeal and fruit but nothing was there. And I didn’t arrive late for it either. We ended up having to stop for food after we left, usually it’s my kids fav part.