The Lodge at Wisp

The resort and hotel exceeded my expectations. Helpful, patient, and friendly front desk staff when an issue came up (which was my fault). Manager was also a great help and willing to do whatever was necessary to make the stay smooth. The rooms were large and very nice and a pleasure to stay in. I really don’t understand how anyone could say it’s run down? I travel a lot and have a lot of hotels to compare against, and the room was exceptional. I thoroughly enjoyed the slopes which stayed open despite the less than favorable weather conditions handed out by Mother Nature that week (great job to the mountain operations for keeping the trails open!). Ski patrol were very friendly and helpful. I will be back as soon as I can be!!!

The room was comfortable however, our room was not ready for check-in at 3 PM and we were not able to get into our room until close to 7 PM. The staff did not keep us updated and told us they had no idea when our room would be ready. The property itself feels dated and has a dirty feeling to it. The staff were not overly friendly or entirely helpful when it came to check in or finding our rooms or getting dinner. We will likely not stay again at the resort as a result of our experience.

Tired, run down and felt very unclean. We were told at checkin that there were no house keeping services during our stay due to staff shortages. Our room felt dusty and unclean and the bathroom floor was dirty. My son had a nosebleed one night and when we asked them to please change the sheets we were given a partial new set and told to change them ourselves. I understand that lack of staff is out of the control of the receptionist but the management should adapt accordingly. It is irresponsible to operate a fully booked hotel without adequate staffing in place.