馬薩特蘭Playa Cerritos附近住宿

Genaro from the pool bar gave us excellent service through our stay. Will recommend and definitely visit again.great time and lots of fun time. Food and drinks were good. Family had an awesome time and will come back again. Thank you for the great service.

When we arrived they couldn’t find our reservation. Finally after 15 minutes they find it. We ask for towels to use at the pool. They say they didn’t have any but someone would bring them to our room. We get to the room that was supposed to have one king or two queens. It had one Queen. Very small room. Hard mattress. My arms kept falling asleep. I only wish the rest of me could have done the same. Two sheets, top and bottom. No blanket. It had an ocean view however the balcony door stuck so badly it took all my husbands muscles to open. No lock on the door either. We went for supper, when we got back still no pool towels. So I decide to have a shower and realize there were no towels at all. Nothing. So my husband calls. They say they will bring some. I wait. And wait. I go back downstairs and tell the man at the desk I need two towels. He opens the cupboard, searches through a stack of towels and hands me one bath towel and two hand towels. No I say I need dos grande. Nope. He say no we no have. Not sure why I couldn’t have one out of the stack of towels that were there. They couldn’t be pool towels because he looked through them earlier when we checked in and asked then for pool towels, just as it said to do on the information page they gave us. I guess maybe they were thursdays towels only and we came in on Wednesday… who knows. Anyways with all that and the elevator that was in need of repair, (it was loud and out of balance and rubbed on something when you rode up or down) and the mold on the bathroom floor it is not worth the money at all.

我真的很喜歡在這家酒店住，設施超級乾淨，所有的傢具都是新的。 食物和自助餐服務也很棒。 我一定會再來這裏

我到達了超級短暫的一晚,首先被一個偉大的行李員迎接,當我離開出租車時,他拿走了我的行李。胡安·卡羅在我辦理入住時等待,然後用行李護送我到我的房間。下午晚些時候到達,只是短暫停留,所以只去了海灘,在那裏散步。非常熱鬧和開朗,爲家庭演奏樂隊音樂。我坐在海灘燒烤架上,享受日落,太平洋和一些很棒的食物 - 蝦切維切,玉米餅湯和瓜卡莫萊 - 太神奇了。服務器查理,服務周到,迷人,非常快。房間相當不錯。很乾淨,寬敞,舒適。牀感覺很棒,不太硬。酒店不吵,但街道噪音 - 不是酒店的問題。我們靠近瓦倫蒂諾的迪斯科,有音樂和燈光的脈衝,在街上不斷上下。我個人沒有受到打擾,因爲它是馬紮特蘭文化的一部分!其他快速筆記-wifi工作得很好,淋浴和水壓超級棒,空調是一致的,工作人員很愉快。我下次訪問的絕佳選擇!

Lidia Martínez是我訪問期間最好的客戶服務。Lidia能夠說服我在目前的酒店住上更多的夜晚,直到她能夠容納我在萬豪酒店。我的住宿是值得的,因爲酒店設施和像Lidia Martinez這樣的人。我很樂意返回馬紮特蘭萬豪酒店。

體驗很差,去了小吃店,給了一杯咖啡,裏面漂浮着一大塊牛奶。當我給他們看,要求一個新的時,他們說沒有,沒關係,我必須付一個新的。要求管理層處理它,他們無動於衷。早餐也不太好。房間還可以,但有一些維護問題,例如燈不工作等。

比較老的度假村,但乾淨有我們需要的一切。海灘非常好,對很多人來說不是,除了遊輪日(遊輪乘客在這裏歡迎)這些日子非常繁忙。工作人員-我的經驗大多很好,除了保安達米安。他非常生氣地揮手對我們大喊大叫,他用西班牙語說話(我知道那裏的語言),但我不知道他在喊什麼。幸運的是,一位女士和她的丈夫幫助翻譯。問題是我的游泳池袋是開放的,躺在我的東西上面是一袋玉米片(顯然不允許在游泳池甲板上,我在入住時或在我逗留期間的任何時間都沒有被告知這一點)當這一切開始時,我們在熱水浴缸裏,沒有靠近我的袋子的地方,沒有人吃玉米片。我們剛從海灘上來。我的沮喪,爲什麼達米恩一開始就在我的包裏看?爲什麼他沒有一個工作人員我可以溝通,只是告訴我們,在游泳池甲板上不允許吃玉米片?爲什麼他如此生氣,讓我感覺自己做了一些犯罪?我確實去前台報告,有人確實和我說話,向我保證不會再發生這種情況,也沒有。前台也告訴我第二天早上我會接到經理的電話,但這沒有發生。達米安在我們的住宿期間忽略了我。我不是違反規則的人,我不是抱怨者,但這確實對我的其他住宿產生了影響,我非常緊張,他再次以這種方式接近我。其餘的工作人員都很友善。酒店在黃金區的位置很難打敗,你在所有餐廳和娛樂的中心。是的,我會回來前台應該給所有客人在登記入住的規則清單。

I loved the view loved the service it was amazing their team is just awesome!! The girls Susan and Ana from reception saved me from certain starvation with that amazing breakfast they offer at the hotel’s restaurant I’m definitely making it my next year stop! That’s a fact

安德烈·羅德里克斯很棒,在我們住宿期間提供了最好的服務,並幫助我們選擇我們想要的葡萄酒。她爲我們走過去,超越了我們。他去另一個酒吧的另一個位置拿我們的葡萄酒。我感謝所有的支持和幫助