Atwell 套房堪薩斯城機場 IHG

The worst customer service I've ever encountered. I booked my room for the night prior to my arrival because I would be arriving early in the morning. I emailed and called the hotel to request they not "no show" me as I would be arriving early. They noted it on the reservation. I arrived, and found they "no-showed" me and refused to reinstate my reservation. They would only allow me to rebook at the current rate - twice what I booked it for. They claimed my third party reservation prevented them from reinstating my reservation - it was an ******* booking but I was to pay the hotel directly. I'm a former hotel GM. I know how it works. They left me stranded. Atwell GM refused to assist and Guest Relations were worthless. I've never been treated so badly at any hotel - and I've stayed at some dumps in the past. The roaches at those dumps had better customer service skills than the crew at this Atwell.

You talk about eco friendly. Try using motion sensors in the bathroom. Not a timer on the mirror light. It kept shutting the light off as wife was getting ready. Then you have all of the lighting on the room numbers. So there goes all of your light savings.

Friendly staff, efficient check in. After a long day of traveling decided to just eat at the bar in the hotel. Food was okay, not great, but definitely convenient. And service was prompt.

Clean room, staff was exceptional. They helped us book a shuttle and advised us on best transportation options. I would definitely stay here again.

朝食は必要最低限のものがありました。施設自体が綺麗なのが良かったです。

Muito bom hotel

We stayed just one night before our very early flight the next morning. We didn’t get to enjoy the breakfast so I can’t comment on that. Good value, clean, comfortable beds. Would definitely stay again.

ALL WAS NEW AND SUPER CLEAN. SMELLED GREAT! FUN DRINK OPTIONS IN LOBBY. BREAKFAST HAD GOOD VARIETY BUT COOKED Breakfast OPTIONS WERE POOR QUALITY AND HAD NO TASTE. THE Bed WAS VERY HOT even with a cold room and just using a sheet and the bed was bowed in the center. Felt very safe there.