艾爾蒙達隆鄉村飯店(Hotel Rural El Mondalon)

Les points positifs : chambre agréable et très bien entretenue, personnel agréable et dévoué, petit déjeuner parfait Les points négatifs : publicités mensongères : le restaurant n'était ouvert le soir qu'un jour sur trois (donc pas de demi-pension possible), le choix des plats était très limité et un peu chers. La piscine n'était pas chauffée (19° !!!), une randonnée proposée par l'hôtel était impraticable (sentiers envahis par des herbes hautes) parce que non fréquentée régulièrement... Cet hôtel est en voie de changement de propriétaire et l'on sent qu'il est un peu "abandonné" ! Le capitaine est absent pour l'instant et personne ne le remplace. La réception est pratiquement toujours fermée, c'est le jardinier qui a fait notre accueil. C'est le personnel qui nous renseignait en cas de besoin. Dommage, l'hôtel est agréable, bien situé. On sent qu'il faut peu de choses pour qu'il retrouve son aspect d'avant.

Lieu de rêve on se croirait dans une hacienda mexicaine. Personnel très sympathique et serviable, lieu calme bien situé au nord de l'ile, proche de Las Palmas et des sites intéressants à visiter ( Arucas, Teror, Tejeda, bandama...);

Nos costó un poco adaptarnos a tanta tranquilidad, al final lo logramos. El personal excelente, Ismael un puntazo, Agustín y María fantásticos. Choca que en un hotel de 4* el jardinero, un chico, responsable, amable, educado tenga que hacer de recepcionista, esto baja la categoría que no debiera de ser sino 3*. La recepción cerrada en horas que se debía hacer la salida, o entrada. La molestia de que frente al lugar de desayuno, empresas externas se dediquen a montar mesas para una boda, con lo que la paz y las vistas quedan empañadas. Bien podrían comenzar una vez finalizado el desayuno. El restaurante ajeno al hotel muy, muy rico los platos enormes y con muy buena calidad, la cercanía del personal, nos hicieron sentir muy cómodos. Preguntamos porqué no llevaba mascarilla uno de sus propietarios y con mucha educación nos dió explicaciones y nos mostró su certificado, pese a que no hacía falta. Prefiero preguntar a criticar sin saber. No nos gustó nada que tuvieran que venir a desatascar algo de la zona donde se celebraría la boda al día siguiente, pese a que pudiera ser fortuito bien podría haber sido en horario que no molestase a los comensales, el olor era muy desagradable. Repetiremos en el restaurante seguro, en el hotel ya veremos si corrigen sino, no.

Hemos disfrutado de un fantástico fin de semana en este hotel y restaurante. Las habitaciones son amplias, limpias y cuentan con todas las comodidades de un hotel rural de lujo. El entorno es maravilloso lleno de flores y plantas preciosas. Tod@s los trabajador@s realizan un gran trabajo, pleno de eficacia y amabilidad. Se nota que les gusta su labor. El desayuno es muy completo y lo sirven directamente en la mesa y es variado y sabroso. La comida en el restaurante simplemente es genial, todos los platos que probamos estaban de lujo y para rematar tienen el mejor polvito uruguayo que he probado en mi vida. Un equipazo de 10 en cocina, servicio y amabilidad. No conocíamos ni el hotel, ni el restaurante. Íbamos a descansar un fin de semana y la verdad que hemos descansado y comido de maravilla y sobre todo muchas gracias a tod@s los trabajador@s por el excelente trato dispensado.

This hotel has very few services and very little staff. The staff that was there was very nice. They advertise having a restaurant on site, which is not true. It’s closed and has been for sometime which had learned after reading all of the reviews once we were already there. There is breakfast service from 8 to 10. It is strictly buffet, and below average compared to what we have experienced in the Canary islands and Spain. There is a great folder on hikes in the reception, but the reception was not open even once that we saw, except when we checked in. We had to call a number for them to check us in.. The room was dark and the desk lamp was broken. It open onto a terrace that was lovely, but had no sun most of the day. Fortunately, we were out hiking most days. Housekeepers are extremely nice, but they do not replace toilet paper and on our last day they did not replace towels but, oddly, left shower caps on our last day. The soap dispensers at the sink, and in the shower are very difficult to work and we could only get a drop at a time. Fortunately, we had our own shampoo and soap. This all seemed very odd for a 4 hotel. My sense was that the owner or manager was totally absent and had perhaps given up on the property. The one employee who seemed to be in charge and who was very nice was also the groundskeeper and mechanic as far as I could tell. It was well located for the hikes we were doing, but there are better options not far away.

A pleasant stay in a nice location. We enjoyed our stay but would not rush back if there were other options. A lovely room with good bathroom and powerful shower. Lots of good extras like tray with kettle and bottled water , fridge , safe in wardrobe , comfy beds. Good parking , nice dinner served in the restaurant and substantial breakfast. - just needs someone to get their eye back on the ball to get the product back up there. Most issues are quite fixable. Dusting attention needed in furnishings (difficult to get at bits) , varnishing and painting to spruce up wooden surfaces and walls etc. Wax the wardrobe doors and drawer runners to reduce creaking noise. New towels needed - also bathrobes past their best (however they were appreciated). I was looking forward to the pool but it was too cold to be fun - despite a massive array of solar panels the water temp was less than air temp at 19 degree C. We had a ground floor room with wooden ceiling which was lovely but sounds of footsteps and movement from upstairs were too much at times. Security : lots of locked gates everywhere - requiring the keycard - was fine but not really relaxing. We arrived by hire car however the local global bus stops outside - 1/2 hour from Las Palmas every 2 hours.

Amazing, quiet hotel in the countryside. Ideal for any city-livers trying to catch a break!

Quick 1 night business trip. Room was nice and clean. Dinner was lovely and breakfast was okay.