Riad Laz Mimoun & Spa

I don't like writing this review however I wasn't left with an option here. First of all the Riad is lovely, daytime and nighttime staff also. The Riad is at the end of an alleyway which isn't ideal but I find Marrakesh safe in general so safety didn't cross my mind. The reason I am leaving a low rating for this visit was because I booked directly with Jamila the manager, 4 days before arrival. The stay was for 4 nights and on the last night when I checked the website to find out the check out time, I found a section with special offers. It showed that to stay there for 4 nights it was actually €237 cheaper to what I paid, including pickup and return airport transfers and two hamman treatments. Keeping in mind, I booked directly through the manager and a special offer was never mentioned. I feel like the difference in price and offer is significant. When I communicated this to Jamila it was passed off as a new offer with a half hearted "sorry" and an offer of a transfer to the airport (worth €10/12). I put my disappointment in writing and asked her to communicate my message with the French owners of the Riad. She is still to click in or respond to the message that was sent her to what's app on the 26th of January. I don't like writing this review however I feel this was very unfair and Jamila or the owner of the Riad should have reached out to me to fix this situation. If you choose to go to this Riad, I'm sure you will enjoy it but please learn from my experience and check their website for special offers.

Ce riad a été une très agréable découverte! Proche des lieux à visiter, nous avons pu effectuer tous nos déplacements à pied, en sécurité. Jamila et son équipe est au petit soin, soucieux de notre bien-être. La décoration est faite avec goût et la literie est très confortable. Le petit déjeuner est servi à table avec tout ce qu'il faut des oeufs aux pancakes, des gourmandises qui changent chaque jour. Nous avons adoré cette escapade et nous y reviendrons avec certitude