L'Escale Appart-Hôtel: I had an absolutely dreadful experience at Escale Smir Park Hotel. The housekeeping staff's incompetence was infuriating as they repeatedly took towels from the bathroom and only returned them after multiple calls and a long wait until the next day. The receptionist's constant lies on the phone about the staff being on the way to help us add to our frustration and made us question the hotel's integrity. Furthermore, the promised WiFi was non-existent. We were unable to connect to the internet throughout our stay, making it difficult to communicate with the outside world and access essential information. To add insult to injury, the electricity kept shutting off daily around 5 pm, disrupting our showers and causing our groceries to melt and spoil in the fridge. This lack of basic utilities is unacceptable for any hotel. Moreover, the swimming pool was a disappointment as it was far too small for the size of the hotel. The overcrowding made it an unpleasant experience, and to make matters worse, the kids' pool's water was never changed, leaving it unsanitary and unhygienic. In summary, my stay at Escale Smir Park Hotel was nothing short of a nightmare. The combination of incompetent housekeeping, non-functional WiFi, regular electricity outages, and poor pool maintenance made it an unforgettable and negative experience. I would strongly advise against staying at this hotel, as the lack of basic services and amenities reflects a severe lack of care and professionalism on their part. Choose a different hotel for a more enjoyable and comfortable stay. Aquapark: I had a terrible experience at Smir Park swimming pool. The engineer responsible for designing the pool seemed to have no regard for safety or user experience. The pool itself was disappointingly small, and the lack of space made it difficult to enjoy any real swimming. What was even worse, when using the toboggan, there was no consideration for the landing area. As you come down the slide, you end up hitting a hard surface, causing discomfort and even injuries. I witnessed several people, including myself, getting hurt and bruised after the toboggan ride. It is evident that the management prioritizes cost-cutting over providing a safe and enjoyable environment for visitors. I would strongly advise against visiting this swimming pool until they make significant improvements and prioritize customer safety and satisfaction.
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