The Resort at Cypress Hills

度假村坐落在大自然之中，周圍松樹環繞。度假村周圍景色優美，是一家坐落在寧靜自然中的精品酒店。如果翻新一下會更好。服務優質快捷，員工有禮貌。餐廳提供豐富的餐飲選擇。我們在這裡住得很愉快。強烈推薦這家酒店。

We had a lovely stay during the shoulder season at the Resort at Cypress Hills. We stayed in a hotel room, and enjoyed the facilities including a fire pit area. The room was clean and comfortable, with no noise noted from our neighbours in adjoining rooms. the room had a microwave and mini-fridge, which was very helpful to us, given that the restaurant hours are limited. We enjoyed several meals in our room. We found one of the front desk staff to be welcoming, personable, and helpful. We enjoyed the trails in the area, and a walk around Loch Levan, very much. There are more area facilities available before the Labour Day long weekend, but the peace and quiet was also enjoyable.

Stayed for the night of October 8, 2023. Lobby ambience, smell and feel more of a retirement home than the Resort. I believe lobby need upgrade from design to furniture and everything in between. Check in was smooth without any hassle. Upon check in agent informed us that we must make dinner appointment (thanks giving day) we went to restaurant and was informed that they are not taking anymore reservations. I told them that I am not interested in Thanks giving buffet but regular menu will be fine but I was told that they only serve regular menu that night. To make matter worst there is noting nearby to go to eat. They put us in waiting list but we didn’t get called. At 6:30 I wet to restaurant to enquire and informed that no chance to get in as they are fully booked. I got little upset as we were spending close to $200 just for a room and they have not planned for there in house guests and filled the restaurant with non resident guests. After little arguments staff accommodated us but gave us half an hour to finish our meal. There was no vending machine, nothing available outside, restaurant closes at 8pm, front desk closes at 11m so you are pretty much on your own. Restaurant open 9am on Monday October 9, which was ridiculous. We wake up early to get our Morning walk and breakfast afterwards but no such option available. We checked out 6:30am Rooms was good size and well Stocked. Since this the only hotel/resort available in there so they have made all these rules which are not guest friendly. Will not go there again.