椰子海灘俱樂部水療度假村

Very Disappointed!! The service was incomprehensible. We arranged in advance of our dietary requirements but every single day we had to remind the staff in the restaurant. The menu selection was simple but extremely over priced. You were told what you couldn’t have, rather than what was available. E.g. No Lobster No Tuna No Strawberries We had to wait up to 20 minutes for our meal. E.g Poached eggs on toast. We received poached eggs on bread! (Not toasted). We had to ask for cutlery. They were so miserly with their fruit portions in the continental breakfast, it was a joke. For goodness sake they grow coconuts and paw paw on the side of the road, yet we got a slither. We had to ask for tea, coffee, sugar, milk for our room. Every single day! The towels were threadbare. The room floor was dirty. The resort was in disrepair, old and shabby. I will be telling our travel agent of our experience. A couple of the staff were good but most of them were not very friendly and miserable. We felt we were a burden to them. We tried to stay positive about our experience but each day brought a new disappointment. The only highlight was swimming with turtles. I feel vindicated in my comments after reading previous comments.

We had a family brunch at Coconuts. I was the 3rd person to order my brunch, and I ordered fried eggs as an extra. I wasn't asked how I wanted my eggs, but they were lovely when they arrived, sunny side up. I waited for my main meal and when it turned up, it was not what I ordered. So I waited again while everyone else had theirs, even those who came late. By now, my eggs were cold. I pointed this out to the waitress. She took my eggs back and served my main meal. The eggs came back, reheated and hard yolks, certainly not sunny side up anymore! The chef must think I wouldn't notice. The cocktails we order, well I thought they have learnt by now to be consistent. My Tahitian Tickler, was almost alcohol free, with the Bloody Mary, the Tabasco sauce overpowered anything else and for the amount we had, we should have been extremely merry. The Gecko was fine, at least you can taste the alcohol in that. It's a real shame, we spent a lot money that day. The company was what made our day, not the food or drinks!

This place is paradise! Well worth the money. We have stayed at many 5* resorts around the world and coconuts is one of our favourites. Perfect for a romantic couple get away or honeymoon! We are already planning to return in December. One thing to mention is that they do not do room service. We were hoping to have dinner in our over the water fale one evening to watch the sunset but could not. This is due to bugs and mosquitoes so completely makes sense and the restaurant is lovely but just good to know. Also when we were there the pool bar was not open. We found this at many of the hotels we stayed in though and likely to be since Covid. Highly recommend! Can’t wait to return!!

Staying next door at Sinalei we missed their fire show and they recommended next door at Coconuts . The day before the show we walked over and had a few drinks and met I think his name was Tony who seemed to be the manager and welcomed us and booked for the following night . While there enjoying some drinks relaxing overlooking the water one of the guests showed us through his overwater bungalow , very nice . The next night we we were met by Tony , had a few drinks + dinner , a huge menu with plenty of choice and then the fire show . Yes sometimes things can be a bit slow but who cares we are in Pacific and the staff were so friendly and welcoming . It amazes me some peoples comments about service at some of these resorts , remember most are not owned by multimillion dollar companies , and they have been affected by covid and the elements . We are on island time so chill out and enjoy this wonderful island . Many thanks for your hospitality Steve .

I stayed 3 nights in an overwater bungalow. Coconuts Beach Club & Resort is a beautiful property but they do some strange things. For example, breakfast is included but there are a bunch of rules associated with it (see picture of breakfast rules attached)… it’s not a mistake that ‘OR’ is in all caps when they say you can have coffee OR tea, god forbid you want both. Even a budget motel wouldn’t do that… and this may be the most expensive hotel in Samoa. Another example of strange things… When I checked in, the toilet in my bungalow was broken. I headed out for a few hours and returned to find that all my items had been moved without my consent to another bungalow. Ok no big deal, but every overwater bungalow was available during my stay (it was slow season), and they moved me into the worst bungalow… the only one that doesn’t face the ocean. C’mon guys.

Our advice? Don’t stay here until others here post that desperately needed fixes have been made! Why? A beautiful location terribly let down by the stingy, miserable services delivered by unmotivated staff. Every day starts with a reminder. The continental breakfast is terrible. Attached photo is the nasty form in the room on arrival that warns what is to come. It’s like Oliver Twist. “Please sir, I want some more.” when the pathetically small serving of fruit is dispensed onto your plate. No self-service, no breakfast bar. The second daily reminder is to re-enter the WiFi password into iPhone/iPad. Only 1 GB for the duration of our stay. Ours ran out. The surly receptionist refused to provide a new password. On my objection (“We’re paying a huge amount for the overwater fale!”) she phoned the manager. “Nope” was the reply. Pay more if you want WiFi. As far as possible we walked 300 meters to the neighbouring Sinelei Reef Resort. Over there are enthusiastic happy staff. Free, no password, guest WiFi. Much cheaper and better presented food and beverage. Stay there!