I had booked a pre-paid non-refundable rate for this hotel 2 months in advance. I know this hotel gets busy on football/event weekends so I made sure to book as early as possible. When I arrived at 8:30pm to check in after 13 hours of travel, I was told that a pipe had burst “in the room I was assigned to” so I was out of luck and they had no other rooms available. I asked to see a picture of the room and it was completely under construction with the wood studs exposed. This clearly wasn’t a last-minute issue and there was no forewarning. Since I booked through *******, the hotel didn’t do anything to try to help. I spent 2 hours on the phone trying to find a new hotel room since the city was basically sold out by that point. I had to move to a hotel a few miles away which required driving to my meetings instead of making the short walk which was the whole point of staying at this hotel. I was not offered any help from the hotel staff. I tried to call the manager the next day and was sent to voicemail. I never received a return call, apology, or better explanation as to why I was the only room that couldn’t be fulfilled. Multiple people checked in after me & I had colleagues arrive the day after me and they received their rooms. It was a very shady experience with terrible customer service. Why book a hotel 2 months in advance on a pre-paid rate if you will then get booted from the hotel?!
摩爾屋家庭旅館為忙碌一天的旅客提供一個放鬆身心的好地方。 摩爾屋家庭旅館是您遍覽曼哈頓美景與感受城市之聲的理想選擇。
飯店位置方便,距離曼格頓地方機場僅有短短11km車程。 附近有很多活動,Manhattan Public Library,Temple of Peace Christian Center和Manhattan City Park都在短距離內。 當客人有多餘的休閒時間,可使用現場的各種設施。 曼哈頓飯店在網站上提供停車場。 這家飯店從未有過沉悶的時刻,我們的客人表示設施非常好。