東橫INN宿霧的評論

住宿方回覆: Greeting from Toyoko Inn Cebu!Thank you very much for your great review. We’re happy to hear that you found our staff friendly and our facilities complete, and that you enjoyed the value of our breakfast, pricing, and convenient location.We’re also glad our accessibility to public transportation and nearby malls made your stay more comfortable. Thank you for recommending us to families looking for a good value stay. We look forward to welcoming you again in the future.

住宿方回覆: Greetings from Toyoko Inn Cebu. We sincerely regret to hear about the concerns you experienced regarding room assignment, noise levels, and your interaction with our front desk staff. This is certainly not the level of service or comfort we aim to provide our guests, and we apologize for any distress caused during your stay.Your comments regarding room conditions and staff conduct have been noted and will be reviewed carefully with our management team to ensure improvements are made. Please be assured that room assignments are not made with any intent to inconvenience our guests, and we regret that your experience did not reflect this.Regarding transportation, we would like to clarify that our airport shuttle service is subject to availability and operates on a limited schedule. We apologize for any misunderstanding this may have caused and appreciate your feedback, which helps us communicate this more clearly to future guests.We value your insights and hope to have the opportunity to restore your confidence in our service in the future.Best regards,Toyoko Inn

住宿方回覆: 來自宿霧東橫酒店 (Toyoko Inn Cebu) 的問候，感謝您抽出寶貴時間與我們分享您的入住體驗。對於您入住期間遇到的不便和失望，我們深表歉意。得知您遇到噪音幹擾，尤其是在您入住時間較晚的情況下，我們深感抱歉。這絕非我們力求為賓客提供的舒適和休息環境。我們也十分關注您與前台團隊的互動，並對未能及時有效地解決您的問題感到遺憾。我們將把您的回饋意見回饋給員工，以確保未來能更好地回應客戶需求，提供更優質的服務。此外，對於您所提及的維護問題，我們深表歉意。請放心，您對房間狀況和正在進行的翻新工程的意見已轉達給我們的管理團隊和工程團隊，他們將立即進行審查和改進。我們非常珍惜您對東橫酒店品牌的忠誠，對於此次入住未能達到您在我們其他酒店體驗到的標準，我們深感遺憾。您的回饋對我們非常重要，它有助於我們發現需要改進的地方。我們希望未來能再次收到您的來信，讓我們有機會重塑您對我們飯店的信心，並為您提供更愉悅的入住體驗。

住宿方回覆: Greetings from Toyoko Inn Cebu.Thank you for your outstanding review and perfect ratings. We’re delighted to know you enjoyed our facilities, cleanliness, surroundings, and service, and that our Japanese-style hospitality met your expectations. It’s also great to hear you appreciated our convenient location near the mall and dining options. Your kind words truly encourage our team.We look forward to welcoming you again.Best regards,Toyoko Inn Cebu

住宿方回覆: 感謝您分享回饋，對於颱風和渡輪停駛造成您的不便，我們深表歉意。請注意，透過 Trip.com 預訂的行程必須遵守其取消政策，退款將由旅行社直接處理。如果以上解釋未能幫助您，我們深感抱歉。我們將認真審查此案例，以便更好地在突**況下為客人提供支援。我們期待未來在更好的情況下再次歡迎您的光臨。

住宿方回覆: Greetings from Toyoko Inn Cebu!Thank you for your continued patronage and for sharing your feedback. We’re glad you enjoyed our shuttle service, breakfast, location, and value for money. We appreciate your comments regarding the room condition and will share them with our team for improvement.We look forward to welcoming you again soon.Warm regards,Toyoko Inn Cebu Management

住宿方回覆: Greetings from Toyoko Inn Cebu,Thank you very much for sharing your feedback with us.We truly appreciate your comments regarding our location. While we are slightly farther from the Old Town and the pier and traffic delays may occasionally occur, we’re glad to know that our proximity to the airport was convenient for your travels. We aim to provide a comfortable option for guests arriving from or departing to the airport.We’re also happy to hear that you found the rooms clean and enjoyed the convenience of the shopping mall located next to the hotel. Your insights are very valuable to us and help future guests make informed decisions.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future.

住宿方回覆: Thank you for your wonderful review! We're thrilled to hear that you had such a fantastic stay and that our service, facilities, and location exceeded your expectations. We truly appreciate your kind words and look forward to welcoming you back next time you're in the city!

住宿方回覆: Greetings from Toyoko Inn Cebu!Thank you for your kind review. We’re delighted that your stay at our Cebu property met your expectations and maintained the Toyoko Inn standards you are familiar with, while offering a breakfast selection you enjoyed. We look forward to welcoming you again.Thank you,Toyoko Inn Cebu

住宿方回覆: Greetings from Toyoko Inn Cebu!Thank you very much for staying with us and for your kind feedback. We’re glad to hear that you enjoyed our breakfast as well as our shuttle services. We’re also happy that our convenient location beside the modern SM J-Mall added to your experience. We hope to welcome you back again soon!Best regards,Toyoko Inn Cebu!

住宿方回覆: 非常感謝您抽出時間與我們分享您的體驗。我們很高興聽到您和您的家人入住愉快，我們靠近SMJ購物中心的便利位置、友好的員工以及酒店內的按摩服務為您的旅程增添了舒適感。儘管航班延誤，我們仍然非常高興能夠為您提供幫助——您對我們團隊服務和微笑的讚賞真的意義非凡。我們也感謝您對早餐和客房空間提出的建設性回饋。您對為計劃不吃早餐的客人提供靈活定價系統的建議非常寶貴，我們一定會認真考慮，並不斷改進賓客體驗。很高興聽到您入住日本飯店感到舒適安心。如果您再次選擇這家酒店，我們將非常榮幸歡迎您再次光臨。此致，東橫INN管理層

住宿方回覆: 感謝您詳盡的回饋。對於您入住期間電視無法使用、冰箱損壞、熱水供應不足以及床單狀況不佳等問題給您帶來的不便，我們深表歉意。這些問題與我們力求維持的服務標準不符，我們很遺憾這些問題影響了您的入住體驗，尤其是在深夜無法及時提供幫助的情況下。感謝您對我們早餐的認可以及可直達SM J購物中心的便利電梯。請放心，您的意見已轉達至我們的維修和客房服務部門，我們將立即著手改進。我們非常重視您的回饋，並期待下次入住時有機會再次為您提供優質服務，讓您重拾對我們服務的信心。此致，宿霧東橫飯店