馬那瓜El Toldo附近住宿

Hotel was nice enough. Good locality and a good team of people. Avoid the Steak and Lobster place - Literally the worst experience that I have had in a restaurant for a long time. Dire service , cold food and $400 bill to boot. Breakfast wasn’t bad, but wasn’t good. Requested contact from the manager of the hotel as to be honest it really was that bad. 2 Tables of people in there and 12 of us, probably capacity for 100+ so really not busy in the slightest. Stayed in IHG’s all over the place, and this was commensurate with the usual stay.

環境：還可以比較乾淨

推薦湖景房，窗外的風景是2公裏左右的馬那瓜湖。到哪裡都近，馬那瓜很小。聽說老闆是台灣人。酒店旁邊還有一家中餐館。

La carpeta me volvió a cobra el dinero después que yo pague en la plataforma de trip alegando de que la plataforma solo le daba el 27 % y me volvió a cobrar 31 dólares más dhicirndo que la plataforma no anuncia que tiene dos tipos de habitaciones una con ventilador y la otra con a/c y vale 58 dólares a/c el área de la picina sucia el agua de la picina verde en fin el hotel está como descuidado

I booked this hotel because of the great reviews, the time our flight landed and the convenience of being close to the airport. We arrived late at night and their shuttle was not available so I was told they would have a taxi waiting for us to bring us to the hotel. That never happened. Upon arrival - no greeting from the woman at the front desk and the atmosphere was not welcoming at all. She explained nothing to us and only asked for payment. I had to ask for water, amenities information and the time that breakfast is served. The rooms were comfortable, I like the three beds and they have AC. My husband however, made the mistake of looking behind one of the bed posts and there was tons of hair, dust and dirt accumulated for who knows how long. It was awful! In the morning - same, no greeting from a different woman at the front desk. To top it off - they were supposed to refund $50.00 back to my credit card. As of today, no refund! So on top of being rude, they also keep the money that they say they are going to refund. Pros - bellhop was extremely nice and helpful and so were the gentlemen working in the restaurant in the morning. Other than that - I would stay far away from this place. Or maybe because we are latinos we are treated differently than other guests. We will never stay here again and we were very excited to be here as this was our first trip to Nicaragua.

房間不錯,空調很好,早餐從凌晨4點開始,因爲是機場酒店。房間裏沒有毛巾,我們不得不要求,等待很長時間,等待入住的時間很長,工作人員很樂於助人,但非常緩慢,服務沒有微笑。從這裏步行到機場大概需要25分鐘,所以我們不得不支付4美元的出租車來把我們送到那裏(或者6美元是接機),因爲這是一個機場酒店,我們希望它更適合步行。

I booked one night (5/10/24) only through the Best Western Hotels & Resorts website, I signed up for the Best Western Rewards program and as a Blue Member the rate code used was ”Rewards Member Book Early And Save” I paid $ 142.16 (taxes included). I visited Managua for a few days. I planned accommodations at a different hotel except for the last night. My AA flight was scheduled to depart at 6:25 a.m. I didn't feel safe taking a cab from the other hotel in the early hours of the morning to the airport since I was traveling by myself, for this reason I booked the last night at Best Western Las Mercedes; this hotel is located across from the airport. I went to bed early. I was assigned room #48, the first room to the right outside the lobby area. Sometime before 11:00 p.m. I was awakened by the sound of water drops. The beds do not have a headboard, there are light switches located on the wall behind the pillows. I turned the light on and noticed water dripping from the ceiling onto the nightstand close to me. I got dressed and went to the lobby. Marcos the attendant who had assisted me during check-in was still at the front desk, there were other employees there as well. I told him what was going on. I stood there waiting for someone to go to my room and look at the leak in the ceiling but that didn't happen. I stood outside my room for a few minutes waiting for help. An employee walked by me, went down the hall and opened a room's door, close the door and came to me and said, ”I will help you with your suitcase.” I grabbed my things and followed him to room #54. I asked him for the name of the Manager On Duty, and he said, ”Dixon” I asked for a last name, he said he didn't know it. The A/C temperature was set at 17 degrees Celsius in Room #58; the previous room's A/C was set at 23 and it was blowing cold to the point I dialed the temperature to 25 degrees. The A/C in Room #54 was not blowing that cold at 17 degrees. I went back outside and asked to speak to the manager, Dixon Valverde. I explained the events of the night and told him I wanted a discount towards my bill for the inconvenience I was going through, he first said in Spanish, ”I apologize the room is not up to your standards, but we cannot control mother nature.” referring to room #48. I listened to him and could not comprehend, what does rain (mother nature) have anything to do with a leaky roof? He then said in Spanish, ”We cannot give you a discount because you used a platform to make your reservation, you didn't book through us.” I replied, ”I booked my room through the Best Western webpage, are you saying I was supposed to call your hotel here in Nicaragua to make my reservation? Who does that? I have never in all my years traveling contacted by phone every hotel I planned to stay at.” Regarding the A/C in Room #58 he said he could send someone to look at the unit, I said,” The ceiling leak woke me up, it will probably take me a couple of hours to fall back asleep again, I have

空港イミグレーションを抜けた段階で夜23時ぐらいになりそうだったので、あらかじめこちらを予約しました。空港から歩ける距離です。徒歩10から15分程度。夜道が暗いのであらかじめスマホのGPS等はオンにしつつ訪れるのがオススメ。道中危ない雰囲気はありませんでした。 　 　 　 　 部屋は清潔です。冷房とテレビあり。朝食付（野菜等具が入ったスクランブルエッグ、パン、野菜が1つのプレートにのっている、ジュースとコーヒー別にあり） 　 　 　 　 支払いはクレジットカード払い可。JCBも使えます。もしローカル通貨を持っていない場合はカードで支払うかアメリカドルで支払うかのいずれかがオススメです（空港の両替レートは公定価格の2割減で良くないので、到着直後の空港両替はオススメせず）