靠近馬納科爾德拉赫洞穴的飯店

Ok so this review is almost a year overdue… I wasnt sure about doing a 4* but really wanted something that had a great offering for kids and this definitely did that. At first the resort may seem overwhelming as it’s huge and a long walk from one end to the other however the frequent travel buggies help with getting up and down. The rooms are bungalows spread across the resort but we’re much smaller than I expected, although nice, modern and clean. The only problem I experienced were the bugs. The resort should look into some sort of insect repellent for the rooms or maybe a draft stopper under the door as that’s where they came from. The wifi was great! One of the best I’ve had in a hotel/ resort and was available throughout. The hotel channel on the tv was also a great guide to the day and night entertainment available at the resort which was 10/10. The movie night on the beach was special! The all inclusive doesn’t stop at the restaurants and snack bars. Occasionally staff have ice cream and fruits on offer by the poolside. The all inclusive restaurant is your usual canteen style but there is a nicer a la carte with amazing views that can be booked free of charge. The kids club was great! - They know how to make the kids feel special, the kids were even gifted a tshirt at the end of their stay. I liked that the kids club catered to both young and older kids with separate activities. Lots for them to do across the resort and even a trip to the beach. They were really proactive in engaging the kids to participate in all activities and I felt it was extremely safe. This for me is the best part of the resort. Super ideal for families. Overall it was a significantly pleasurable stay!

We stayed for for two weeks half board during September family of three . We opted for this hotel because it wasn’t geared towards younger children , and due to the positive reviews regarding the pool area , spacious rooms and food. Thankfully most tourists were couples of families with older children. The location is quite it takes 30 minutes to walk into Sa Coma at a slow steady pace, the nearest bar is within 15 minutes of the hotel (Delaynies Bar, )we don’t recommend this bar it’s dated run down, and basically a tourist trap purportedly offering the cheapest drinks in town , a Baileys cost 8 Euro and is smaller than a standard measure , the glasses are dirty the entire place needs refurbishing. We arrived at the hotel just before midnight check in was smooth , we were informed due to missing our meals a cold buffet had been placed in the fridge, when we entered the room we were disappointed to realise there wasn’t anything in the fridge, we were left three small bottles of water , no milk, tea bags or cups resulting in us having to go back to reception to ask for cups, milk teabags to enable us to make a drink. The rooms are spacious but dated, the sofa beds are not suitable for adults or older teenagers, hotel staff refused to accommodate our request for three single beds despite being informed I was due hip replacement surgery and as our son is in his late he is too old to sleep on a cot bed, the hotel wasn’t fully booked so no reason why hotel staff couldn’t accommodate our request. The air-Con in the room is antiquated and temperamental switching on/ off randomly, no mosquito nets on the doors, no full pool view unless you stand up ( we paid for a superior apartment) The pool area is fantastic lots of sun beds plenty for everyone, calm peaceful atmosphere and a great snack bar offering reasonably priced drinks and snacks- A large Coke costs 2.25 Euro, a large beer 3.5 Euro , cocktails are superb freshly made in a shaker , most cocktails cost 5Euro a pina colada costs 6 Euro . The drinks are cheaper than those found in the main resort and far superior in terms of volume and quality, buy a cocktail you won’t be disappointed. The animation team are lovely they kept our teenager entertained with aqua gym, darts, skittles, a special thanks to Gorka and Maria and the other girls. Brian and Miguel at the pool bar were also friendly and helpful making tasty snacks and drinkswith a smile, the guy with the grey hair at the main bar made fantastic cocktails and was always happy and helpful all staff are a credit to the hotel. Breakfast is great the hotel restaurant offers a wide choice of food which is good quality and cooked to a good standard, unfortunately I can’t say the same about food in the evening which is geared towards German guests , food labelling is also problematic again German tourists are prioritised all food was labelled in German making it difficult for us to determine what was on offer , we had a couple of shocks

- Service: Despite being marketed as a high end esort, the service provided is reminiscent of a three-star hotel at best. Communication was extremely poor, and as a client, I felt neglected and disoriented. Very bad communication before the start. Only received the programme 3 days before arriving with schedule inconsistent with my departure times. - Boarding Experience for Kids: My kids were utterly dissatisfied with their stay. The guardians assigned were not only disorganised but also lacked the warmth and cordiality expected in such roles. Much to my dismay, most kids were excessively engaged with their mobile phones rather than participating in activities. -Programs and Activities: The camp seems to offer nothing beyond tennis, with no provisions for additional activities or events to foster a sense of community. This lack of support resulted in my children frequently seeking refuge with me instead of enjoying their time at the camp. - Facilities: Although aesthetically pleasing, the layout of the residence is a convoluted labyrinth. To reach my room required an excessive amount of navigation which felt very inefficient. - Staff and Management: The operations appear to be disorganised, hinting at a need for professional hotel management. Moreover, the reception staff was the epitome of rudeness and lacked professional decorum. - Room and Laundry Services: The rooms were satisfactory but constantly filled with noise from outside corridors and ongoing tennis matches outside. Additionally, the laundry service was inconveniently slow and required me to collect my laundry from reception. - Food and Healthcare: The restaurant options and food quality were average, but a serious concern arose when my son suffered from food poisoning. The advertised nurse, who should be an essential presence considering the nature of the camp, was inconsistently available and only on site from 12.30 am. -Tennis Lessons: The coaching was satisfactory but certainly not extraordinary. I expected more professional interaction and advice, not what I could receive from any ex-pro in a local club. Furthermore, the lack of social activities led to repetitive training sessions with the same partners. -Children's Experience: My children, despite being in different age groups and levels, mirrored my feelings of dissatisfaction and stagnancy. The inability to progress in their game was a significant drawback. -Leadership: I expected the presence of more experienced coaches, instead of young, inexperienced staff members. Unfortunately, the involvement of lead coaches, let alone Toni Nadal, was visibly absent. - Location: Manacor, the host town, was underwhelming with not much to offer culturally or aesthetically, thus providing little to no external engagement. In conclusion, the Rafa Nadal Camp and Residence proved to be an unprofessional, disorganised, and inefficient experience. Despite being great fans of Nadal, this camp was a letdown and I would not recommend