薩特瓦 - 覺醒的庭院旅館(Sattva-The Awakening Garden)

I was quite disappointed with our stay last weekend ( 20th-21st April 2024) in this property. We have booked 4 rooms and we were 9PAX with 4 children in that. We got decent rooms with nice balcony and it was very close to the Pool. We checked in at 4PM and while checking in the receptionist told us about “Booking the 1 hour slot in the pool”. When I asked him to clarify , he said that every family, like 9 of us, can use the pool only for 1 hour as we are giving it to every families in the property for 1 – 1 hours .. It was quite strange as I thought I have never seen this in any resorts. I refused and didn’t book any slots… The real problem didn’t start there. Around 6PM we were going to pool with Kids and there were about 15 Batchelors playing in the pool.. They came to us and told that till 6:45 is the slot for them and they requested us to come at 6:45. Then I realised the point what the receptionist told me and also realised that this property has 3-4 dormitories where 20-25 people can stay together. I went to reception and they said only at 8 we can use the pool for 1 hour. I came back to room and from 6PM till 8PM the whole pool area was a mess with loud noises , and all sort of stuffs which you will never anticipate in a “Resort”. There was a family from 7-8PM and they also made the similar type of play and noises like how others have done. I shouted at the reception and asked then if you know this is the mess everyday here why have you given the room next to the pool. In-fact they had no security. They guy who claimed who is head of security is the same guy who was serving meals. So they have 2-3 people there to ***age the whole property where they have about 10 double rooms and 3-4 dormitories of 25Pax each.. so overall 100+ people and just 3 people and 1 20 feet X 20 feet pool.. What a pathetic situation.. & its not cheap too.. for 9 of us we paid close to 30K for just 1 night So whoever wish to come here, please be mindful that it’s a cheap set up ( Except their prices ) with dormitories .. And be ready for a mess before you come in. I added some videos too here to show you all how much mess it was.

Had a reservation for the family for 24 members.. But unfortunately, couldn't go and had to cancel reservation..they had guaranteed a complete refund within 5 working days... It's been one month now, and they have not refunded the amount, They are not even answering the call ...Very Very disappointing !!

We had a homely safe and comfortable stay with more than 50 people for group residents in the beauty of nature, they provide a wonderful services and good foods too . It was an amazing and memorable experience.

It’s definitely a 5 star for the location. Aweosme. The supreme deluxe rooms got awesome view. Towards the pool, the view of 3 mountains surrounding the resort is just heavenly. The view from the rooms is just awesome and you don’t feel to do any other activity when here rather than staring at the nature. The climate is superb, cold and never ending breeze made the days here really worthy. The food options need to be improved. There was quite a lot in menu, but hardly few to offer us during the 2 night stay. We’re told meals can be arranged if we precook, did that for 2 days and we it’s not done. Had to rely on fried rice and noodles for lunch and dinner for 2 days. Please try to get more food options. The property was given for groups who visits in the morning and leave by evening. Not recommended for such a property to entertain this as the guests staying there found it really difficult. During the 2 days of our stay a group of around 30 people were using the pool at a time. Felt it unsuitable for the ambience of the resort and was not in state of mind to go near the pool after the group allotment in the pool. Couldn’t stay there peacefully during their visit hours. Though we were given 1 hour slots for using the pool, there was no one to control near the pool. During our time, some other guests too used the pool, we wondered why they kept the slots for… the staffs to whom we seek help regarding route, nearby attractions, food, had absolutely no idea about anything there. They were appointed for last 1.5 months and lacked training. If improved a bit, this property definitely de***ds a 5 star.