Fredrick's Hotel & Spa

Lack of staff

We were recommended to use this hotel by a couple who have stayed there twice before. It is a clean , smart and has good Kerb appeal. The only disappointment was that it was a warm day and upon entering our room we noticed it was very warm in there and upon trying to use the air conditioning we found it was broken and not working. I contacted the reception asking if I could be moved to another room. I was told that there were no spare rooms available. I found this strange because it was a Saturday, and I noticed several keys hanging up behind the reception desk, suggesting that spare rooms were available. I noticed that there was an upright fan in the room, which suggested to me that they were aware of the air conditioning problems before I was allocated the room. Anyway I asked for another fan because the single fan was making no real difference. The man on the reception said he would try to get us another fan. Unfortunately, no fan arrived and we had to just ' Grin and Bear it ' The stay was spoiled by this small air con problem. I would stay there again if the management could guarantee that I had a fully functional bedroom. Overall, this is a good-looking hotel spoiled by poor maintenance.

Room was dated especially bathroom. Cobwebs in bathroom and not clean. Waited ages to be served for evening meal and breakfast. Not surprised as only one member of staff on. Breakfast was cold. Poor selection. Brown bananas. Paid nearly £150 and would expect a lot better for that. On a positive the pool/spa was good but overall a really poor stay

We love staying here, close to train station to access London. The rooms are nice and able to use the swimming pool in the spa. Really good breakfast. Could do with a little update with paint. Will be back

The stay was exceptional. The rooms are a bit tired but the rest of the hotel is lovely. I must commend the staff who were so friendly and helpful. Thank to all from reception to breakfast staff