We stayed for 3 nights in Jun for our 15th Anniversary. Stayed there with our 10 yr old daughter. What went well: 1. Excellent Stay. 2. Maintained surroundings. 3. Good Food spreads, quality and taste at breakfast. 4. One of the few resorts in Mahabaleshwar which provides many activities within resort itself. 5. Welcoming staff. 6. The resort is full of instagrammable , picturesque points Areas of improvement: 1. Lacks personal touch in making guests stay memorable. 2. Money minded mentality. Even for arranging candle light dinners they charge 10k extra. Some of these things go a long way in the Guests mind. Cycle ride costs ₹100 for 10 mins which is like totally not acceptable. Most of the star places provide cycles for free. 3. Just a friendly suggestion: Weekday Singer for evening is very poor. Songs were almost dragging. We had to almost shut our room door to avoid the song sound. 4. The resort doesn't have any realization about its carbon footprint which generally star properties do. Each room is provided with 2 -4 half ltr PLASTIC bottles. Instead they can provide 1 ltr bottle. No RO water is provided even if the customer asks. 5. All room sizes are exactly the same which is small, only difference is their view which is also not promised during the stay. 6. During peak season, corridors get very noisy as late as 1 AM at night. In all its excellent Stay, but definitely needs some improvement in giving its guests that true 4 star experience which generally makes them come back to the property again and again.
翻譯