新罕布什爾州帕拉西奧德特帕飯店(NH Collection Palacio de Tepa)

I gave my parents a surprise trip to Madrid. They loved the hotel. Location was great and breakfast was superb

O hotel fica muito bem localizado, porém como era a semana das Fiestas de San Mateo, não pudemos utilizar o estacionamento. Porém, existe um estacionamento público, não muito longe do hotel. O staff da recepção necessita de um melhor treinamento, pois fizemos algumas solicitações à noite e eles não puderam nos atender, como por exemplo, servir um café após às 22h. Os quartos são muito bons, bem equipados e silenciosos.

Honestly, this hotel accommodation is disappointing to be rated 5 stars. The room provided was a shoe closet that looked into an alley way. Other 5 stars I have stayed in would have never given that option as a room. It’s simply not acceptable to charge 5 star prices for what is a 2-3 star experience. The hotel was fully booked so no other rooms were avaliable. I generally like the NH brand, but this specific location, there are better hotel with the same convenience with lower prices and rooms to match. I won’t be staying here in the future.

Hotel is in the middle of most of the sightseeing so it’s very convenient. Front staff was very nice, offered us a drink as we arrived. Check in is not till 3 but they had a room available for us and was able to use it at 11am. They do give you a complimentary glass water every day. Every day our room was cleaned. Check out was nice and easy.

We loved the service and the personnel. Guest services (aka concierge) was excellent. We got booked for everything we asked for: trips, flamenco show, hair appointment. The location is golden: 15 minutes walk to everything. The car is parked by valet, which isn’t available in every hotel.

Simplemente excelente. Maravillosa ubicación. El personal siempre atento a lo que necesitáramos, ya sea para una reservación, requerimiento especial o simplemente para recibirnos con una sonrisa después de un largo día de paseo. El día que llegamos estábamos muy cansados después de un vuelo largo y muy amablemente nos atendieron y nos acomodaron en una salita aparte para poder descansar pues apenas eran las 6am y el hotel por ser temporada alta tenía aún ocupada nuestra habitación. Estuvimos hospedados 6 días y fue como estar en casa, volveríamos sin duda.

My husband and I had a great stay at NH Palacio de Tepa during our three days in Madrid. Check in was a breeze, and we were welcomed with a drink. The room was clean and luxurious. The hotel is walkable from many key sites in Madrid, including great food and drink. It was a great retreat during the extremely hot weather in Madrid. There were many choices at the breakfast buffet as well. There was a taxi stand across the corner from the hotel so leaving with all our bags to go to the airport was also convenient. I highly recommend this location.

I wouldn’t give this hotel more than 3.5 STARS, there is no attention to details what so ever, I Told the management that I liked my room cool but they ignored my preference and every time we left the room they raised the temperature to 24 degrees centigrade, The turn down service was terrible and the beds were not done, I guess leaving 2 pieces of chocolate on the edge of an unfixed bed is what they call turn down service, I would definitely not recommend this hotel, it’s way over priced for the quality of service and accommodation