馬德里霍斯佩斯飯店(Hospes Puerta de Alcalá)

Pros: Great location, friendly and helpful front desk in AM and afternoon. Turn down in evening was nice with a bottle of wine and chocolates. Cons: Sauna was out of service and relaxing pool water was cold. Staff inconsistent- evening staff second day did not do turn down and didn’t seem to know anything about it.

Clean, luxurious and spacious for a city hotel, the hotel is in the middle of a fun area that is incredibly convenient to many of Madrid's best barrios. You are at the corner of Parque Retiro, a few minutes walk from the best museums, and adjacent to the swanky stores and restaurants of Salamanca. The perfect location. And did I mention the friendly, knowledgeable and helpful staff? They made us feel very welcome, an oasis of calm in the swirl of Alcala.

Extremely bad management skills. The hotel is being offered as a 5 -star property when in fact it is only 3 stars: Breakfast is terribly administered, DO NOT book breakfast in advance. There was no one to take my order. They apologized and offered room service; but still, unacceptable for something they call 5 stars. Additionally, people at check in are not genuinely friendly. The first thing they asked me was if I wanted to pay 70€ extra per night to have a better view. They did not even consider the fact that I had ******* VIP Access benefits. NOT GOING BACK. Superficial and badly administered property.

La propiedad no guarda relación calidad precio, las instalaciones no están bien mantenidas, el ascensor estaba fuera de servicio (el día de nuestra llegada )y tuvimos que subir cuatro pisos hasta la habitación , ducha con puerta que no abre completamente , pisos de madera desniveladas, pisos de la ducha sucio y con las orillas sin masillar que acumulan sucio y dan una apariencia manchada y amarillenta , mobiliario descuidado , las sábanas no estaban limpias cuando nos entregaron la habitación, puertas del armario no cerraban entre otras…por lo que en general no se percibe acogedor y grato para la estadía . Aunque su ubicación es apetecible el hospedaje no.

O hotel tem uma excelente localização. Os funcionários são muito simpáticos e eficientes. Acho que são apenas cinco suites por andar. O quarto é amplo, claro e muito silencioso. Seria mais confortável se houvesse uma mesa e cadeira para usar com o computador. As cortinas têm forro black-out porém deixam passar muita luz pela parte superior. O preço é bem razoável para o que oferecem.

This was the nicest hotel room that I stayed in during my time in Spain - considering the price. The staff was friendly and helpful. There is a nice variety of shops and restaurants within a 5min walk.