NH馬德里納克納爾飯店的評論

住宿方回覆: Dear guest,Greetings from the NH Nacional!It's wonderful to hear that you had such a pleasant experience at our hotel. Your enjoyment of the outdoor seating and the views from the corner house truly embodies what we aim to offer to our guests. We understand the unique charm of Madrid, and we're thrilled that you found tranquility in Retiro Park, which is indeed a jewel of the city.That you were able to relax on the terrace chair every day, basking in the morning and evening calm, is the epitome of a relaxing stay. It sounds like you had an authentic and enjoyable Madrid experience. This is exactly what we aspire to provide.Thank you for sharing your experience with us, and we hope to welcome you back soon.Álvaro de RamosGuest Relations ManagerNH Nacional

住宿方回覆: Dear guest,Greetings from the NH Nacional!Your feedback paints a vivid picture of your experience at our hotel, and it's delightful to hear that your stay was largely positive. It's particularly gratifying to know that our breakfast offering and the service provided by our team, especially the attentiveness of our breakfast foreman, stood out to you. We also appreciate your kind words about the city view room overlooking the Royal Botanic Gardens and the convenient location of our hotel. Being able to provide a memorable experience is what we constantly strive for and it seems we were successful in your case.However, we took note of your feedback regarding the Wi-Fi strength. We are always keen on enhancing our guests' experience and your feedback provides valuable insight. We're glad to know that you would consider returning and we look forward to welcoming you back should you have the opportunity to visit us again. Sincerely,Álvaro de RamosConcierge & Guest Relations

住宿方回覆: 尊敬的客人：很遺憾，由於噪音干擾，您的入住體驗未能達到您的預期。 我們的優越位置確實方便客人享受當地交通，很高興您能欣賞這一點。不幸的是，鄰近房間和街道交通的干擾似乎影響了您的整體體驗。 我們的酒店通常以其寧靜的氛圍而聞名，我們很遺憾您未能擁有這樣的體驗。您的反饋至關重要，因為它可以幫助我們瞭解需要改進的地方。 請放心，我們非常重視您的顧慮，並將努力為客人提供更加寧靜、舒適的環境。此致，[貴公司]Julia López Concierge & Guest Relations

住宿方回覆: Dear guest,We value your feedback, which helps us focus on what matters most to our guests. We are glad to hear that the room size was adequate for your needs and that amenities such as kettle and disposable slippers were provided in line with your expectations.Regarding the discrepancy in water supply, we would like to clarify that our goal is to ensure a consistent experience for all guests. The water is included in the rooms that have kettle or coffee machine (superior rooms and Junior Suite). We are deeply sorry for any confusion this may have caused and thank you for bringing this to our attention.We are glad that, overall, your stay was satisfactory. We look forward to welcoming you back and looking forward to a better experience on your next visit.Sincerely,Álvaro de RamosConcierge & Guest Relations

住宿方回覆: Dear Guest,Thank you so much for sharing your feedback following your recent stay with us. We are very happy to know that your overall impression of the hotel was positive and that you enjoyed your time with us.We look forward to welcoming you again in your next visit to Madrid.Sincerely,Álvaro de RamosConcierge & Guest Relations

住宿方回覆: Dear guest,Thank you for sharing your comments about your recent stay at the NH Nacional and above all, thank you for your kind words towards our staff. We are delighted to know that you enjoyed your experience with us and your time in Madrid.We look forward to welcome you back soon.Sincerely,Álvaro de RamosConcierge & Guest Relations