住宿方回覆: Dear Madam,Thank you for your feedback.We regret your experience was not as expected.We always try all our best to achieve the maximum guest´s satisfaction and our customer care is one of our strengths.When you mentioned the flying insects in the room, we offered you a free room change to a upper room category and we also checked the previous room, we could not find any insect.We would like to apologize for the inconvenience and we hope yo can give us a new chance in the future.We remain at your disposal.Kind Regards,The Management