酒店房間小但設施齊全。但完全不推薦這家酒店,因為前台人員非常不專業。我的房間門鎖突然壞了,刷卡打不開。我不得不去我朋友的房間給前台打電話。前台一直問我是不是聯通房的門打不開。可是我朋友的房間和我的房間之間根本沒有門,不是聯通房!後來他總算表示馬上叫人上來修理,結果10分鐘過去都沒人來。我最後沒辦法衹好穿着睡衣下樓去前台,這個工作人員態度非常傲慢地説,我們酒店今天滿房,我們有很多客人需求要處理。我無法理解。難道貴酒店沒有任何工作手冊告訴你們什麼樣的事情是需要緊急處理的嗎?是去給別的客人送浴帽比處理客人被鎖在房門外更緊急?非常不專業的酒店!
I booked 2 rooms, quite small but well organized. What’s beyond absurd was the lock of my door was broken so I got locked outside of my own room on New Year’s Eve! I had to go to my friend’s room and called front desk, but he pretended he didn’t understand and kept asking me was it the interconnecting door couldn’t open.
Come on, there’s no interconnecting door between room 620 and 619!! Be professional ok?!
Finally he said he would send someone up to fix it, then I waited for 10mins and no one showed up. After I made the second call and still no one showed up, I decided to come down to the reception in my PAJAMAS! Yes I was locked outside of my room for more than 10 mins in my pajamas in winter!!! And the man at the front desk who answered my call was very arrogant and told me “our hotel is fully booked today, we have to attend to so many needs”. I was outrages at his word. Doesn’t your hotel have some kind of procedures to decide what kind of request from guests is urgent and need to be dealt with in priority? Is someone got locked outside of their room is lowest priority compare to someone requesting a shower cap something?
THIS IS THE WORST EXPERIENCE I HAD IN HOTELS AROUND THE WORLD!