林奇堡Residence Inn 飯店(Residence Inn Lynchburg)

I’ll be honest, when I travel, I usually stay at an Embassy Suites. But, since there was none in the area, I went with the Residence Inn. I was pleasantly surprised! We stayed in a king suite, which had a separate bedroom, which was great because it gave some division of space between us and our kids. It had a full kitchen, which was also an awesome feature. The room was clean, housekeeping offered daily. The fitness center was well equipped. Breakfast was pretty good, with a decent spread of options, hot and cold. The common areas were kept clean. The desk staff was super friendly and helpful. I would definitely stay here again if we find ourselves out in Lynchburg in the future.

We had to change rooms three times. Each room was filthy. One of the rooms looked like the bed had never been changed. Couldn’t even call the front desk because the phone was broken and parts of it destroyed. Even the room, the final room they put us in wasn’t even clean. Horrible horrible experience. Even at breakfast some of the food tasted bad and off.

We were invited to a formal event in the Timberlake area so this hotel was closest. Check in was simple and the hotel had a beautiful sitting area in the lobby although it was too small for a gathering other than immediate friends or family. As we entered our room we noticed a less than pleasant smell. It was a combination of age and dampness. The air conditioning was not working as it should so we were given a fan to compensate. I don't remember the site informing us of a kitchenette but we had one. The desk was large and had space to accommodate a large flat screen television on a swivel so that we could watch from the sofa as well as in bed. The commode had an issue and the bowl did not fill a couple of times but we were able to fix that hiccup ourselves. The iron was broken and the bed was comfortable. Breakfast was adaquate but there was no bacon. Overall we enjoyed our stay but I don't think we'll use this hotel ever in the future. It seemed more condusive for someone on a business trip of some duration.

1st room dirty and the bed sheets had not been changed, trash in the trashcan etc. Told the front desk and they gave us another room. 2nd room also dirty, massive amount of hair in shower, drinking glasses dirty, dishwasher not unloaded, dusty and sticky kitchen floor. The next day we noticed unprofessional/unfriendly cleaning staff wearing sloppy everyday clothes. Breakfast was advertised to be much more than it was. No breakfast meats, there were instant eggs and other things that were prepackaged. Breakfast lady in sloppy clothes. For the price of this hotel I expected the service to be much more than it was. The construction is newer and very nice. But the work staff seems to not have been trained. They should be outfitted with neat and clean uniforms, not sloppy clothing, which can reflect a lot. I was told I would get a partial refund. Ten days later, I needed to get on the phone with ******* for an hour and do it myself!!! Therefore I felt that I must give others a warning, and also hope that upper management at Marriott can understand how they are failing the reputation of this establishment, by not teaching or holding the staff to higher standards and probably underpaying them. With all this in mind, Residence Inn by Marriott Lynchburg is at least double what the price should be per night. I won't stay here again.

When we walked in at 10PM to check in, the first thing I saw was a family playing cards in the very nice common area. I knew this was going to be an excellent stay and it sure was!

Very nice hotel. I don’t know much about Lynchburg so I was pleasantly surprised by the availability of such a nice, reasonably priced, pet friendly hotel. Conveniently located in the LU area. Suite was relatively large and very comfy. Will be my hotel for future stays in Lynchburg

Hotel staff was very friendly. Room was not so great. Amenities missing. Hair in shower stall. Pull out bed was ridiculously uncomfortable. Will stay elsewhere next time in Lynchburg.