Sharing my stay on June 16-17, I'd like to begin with a positive experience until my departure, which involved a land transfer to Davao City. Long story short, I missed my flight due to unforeseen force majeure circumstances - heavy traffic and flooding. Stranded with colleagues from the Finance Department of Dusit, a contractor, and the driver, we were stuck for over three hours. Given the situation, the suggestion to return to Dusit Thani was made for my convenience, considering the long day and missed flight. The driver, however, expressed hesitancy due to personal errands and safety concerns in the dark, heavy rain. Opting for an unfamiliar detour, we finally arrived back at 9 pm, exhausted and hungry. In the realm of customer service, as an employee, personal errands shouldn't take precedence over providing excellent service to guests. Upon our return, Ms. Evelyn from the Finance Department sincerely apologized and assisted me in boarding the boat. Special thanks to RM Mr. Lazaro for orchestrating the seamless preparation of my room and boat transfer. Gratitude also extends to associates Ms. Norsh Basister and Ms. Mila for extending their duty hours, ensuring an even more satisfactory stay. Kudos to all, and I'll definitely return!
翻譯