Lovely bedroom and shower room,recently refurbished.
We were checked in by a nice chap, told us breakfast times and showed us the breakfast room.
Had a table booked for an evening meal, we were greeted by a very unhappy waitress. “You booked ? “ we agreed that we had, “that’s your table then” pointing across the room. Her customer service skills were nonexistent, not even a smile! She certainly needs some training.
Breakfast on the first morning as okay, nothing special on the buffet table. We were not offered any conserves for our toast, but not a deal breaker.
Breakfast second morning, arrived at the breakfast room to the door looked and reception in darkness, no one in the kitchen, it was like the Marie Celeste! Just before 9 o’clock we discovered from the maintenance man that breakfast was served over the road at the sister hotel! We had not been informed on check in or at breakfast the first morning. It would have been helpful if a notice had been placed on the breakfast room door even. We went without breakfast.
翻譯