林德赫斯特飯店

若想要遊覽亞霍加，克利夫蘭/林德赫斯特/傳統村凱悅嘉軒飯店（Hyatt Place Cleveland/Lyndhurst/Legacy Village）將會是一個不錯的的住宿之選。旅客們會發現Acacia Reservation和Blissful Foot Spa距離飯店都不遠。飯店佔盡地理之宜，La Bella Delle Rose、Ava's Alley和Johnny Malloy's South Euclid離此都很近。所有極具特色的客房都配備有空調，讓您感受到更加貼心細緻的入住體驗。酒吧旨在為旅客和您的朋友提供一處消遣的場所。旅客可以去室內游泳池和健身室揮灑汗水，重煥活力。飯店的會議廳和商務中心將熱情的服務與專業的素質完美地結合在一起。提供乾洗服務，為您的旅途省心。免費停車場會對入住飯店的顧客開放。

環城高速下來就是，市中心太擁擠，這裏上哪都方便，去克利夫蘭市中心和中國超市中餐館聚集區大概15分鐘，蓋的是被子不是毯子。

很棒的住宿和位置。入住時蓋子很髒。

After we checked into the hotel we discovered that our bed didn’t seem to be the king size we requested. We went to the front desk where the clerk assured us that it was a king. She had told us that if it wasn’t a true king then there were be a visible division between the mattress. She was so sure we had a king that we didn’t question it further. However after waking up very sore the next morning we double checked the mattress and found that it was a divided mattress. Also, we like to have coffee in our room. We didn’t have any so we also had went to the front desk for that. After making the coffee in our room, we discovered that there was no creamer or sugar for the coffee in any of the cupboards. We have stayed at the hotel before and we’re satisfied with our stay; this time was just a complete disappointment.

房間需要更新浴室地板,灌漿髒兮兮的傢俱損壞和磨損了 房價太高了,條件似乎他們試圖彌補 Covid 的費用,但收費還可以,但是你給客戶的錢也太多了因爲,還有一些是希爾頓榮譽會員,除了幾瓶水,什麼都不給你!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

As a Diamond Honors member, I stay at a lot of Hiltons. The staff here in general are not the best – I’m not the type who needs to be patronized and hate insincere hotel greetings, but on many occasions during my stay I walked by the front desk when no one else was around and the staff did not bother to look up and say hello or goodbye as just a common courtesy. Poor training or no motivation?  Also, I asked for my room to be made up specifically because I was running low on shampoo, soap and conditioner – they came and did the room but did not replenish any of the supplies as requested. So I asked a second day if they could replenish the supplies, they came and dropped off about 3 body creams (which I already had and did not need), no conditioner and two shampoo. They also did not replenish the coffee or coffee cups when used cups and empty creamer were sitting right next to where they left the shampoo. This is just plane laziness and ticking off tasks rather than really listening to guests.  Also, I was really looking forward to using the hot tub, which was out of order. When I asked if it might get fixed during my stay, the guy laughed and said it had been out of service for well over one year. What possible excuse can there be for not being able to fix this for over a year? If you do not plan to have it, why have it sit there embarrassingly out of service and to disappoint guests?  It shows a poor commitment to maintaining the hotel, also noting that the clock in the pool area was not running and on two days I had to run back to my room to use my towels as there were no clean towels by the pool. Just plain sloppiness.  Lastly, as a Diamond member, we used to get free breakfasts no questions asked. Now there is some new choice system which was poorly communicated – I apparently received honors points instead of free breakfasts, but only learned this on check out and was not given a choice. So I got surprised with a large food bill when I assumed I would be getting free breakfasts. Very disappointing if you are taking things away from customers and poorly communicating about this, this change is not a good one for customers and NO, you are NOT offering us more flexibility if we are not aware of the choices, you have only added complexity and disappointment. When I complained about this at check out, the front desk person had zero compassion, never apologized or thanked me for being a Diamond member. Nothing huge was wrong but there were certainly enough small things wrong and clear signs the staff here fall short of what I expect when I visit a Hilton.

很棒的酒店，絕對是我在克利夫蘭最喜歡的酒店。 卓越的客戶服務以及超級友好而又令人難以置信的專業員工。等不及要體驗Covid結束后的點亮效果。

這是一個很棒的住宿地點!去之前我有一些問題,我和助理經理Jenna交談。她非常樂於助人,令人放心。在入住後,亞洲非常友好和善良!她讓我們感到歡迎。房間很乾淨,牀很舒服,沐浴用品很喜歡。附近有很多不錯的餐廳,很多不錯的購物。退房時我們發現辦公桌的年輕人也很熱情友好。原來他是經理安德魯!我們感謝他度過了愉快的時光,並說我們一定會回來的!

克利夫蘭碧奇伍德 Residence Inn 飯店擁有寬敞的大型套房，為您帶來舒適愜意的長期住宿體驗。

永遠不要住在這裏。不僅這家酒店髒,工作人員粗魯,屈尊,絕對骯髒。入住了一次工作旅行,然後去了我們在淋浴間發現黴菌的房間。當我打開水槽洗臉時,水就出來了黃色。我和同事向前台表達了我們的關切,要求換個新房間或退款。櫃檯的女服務員萊斯利接了手機,告訴我們在幫助我們之前等一分鐘,以便能和她的朋友交談。她又拒絕對我們的處境發表意見,她多次把手放在我臉上,把我砍下來,並告訴我,我們只是沒有水,所以我們應該對我們所擁有的感到滿意!顯然,在辦理入住手續時,他們忽略了一個水管斷裂。無需說,我們立即取消了預訂,將入住另一家酒店。我再也不會給任何一家選擇的酒店錢了,因爲我在處理這種情況方面經驗很差。我從事客戶服務,100%知道這個問題不是她的錯,但她處理情況的方式讓我非常討厭,我建議你不要浪費時間,多付幾塊錢,留在不同的地方擁有更好的客戶服務,乾淨的房間和你不會從鉛中毒中承包的水。還查看谷歌的其他評論,以閱讀其他人在這家擁有小昆蟲和骯髒浴室的同一家酒店的經歷!