Homewood Suites by Hilton Lynchburg

The only disappointment was that the pool was closed. No one in the hotel knew so I was not aware at check in. The pool was the reason for the stay as it was my daughters only birthday request.

This location was, shockingly, the worst hotel stay ever. I am a Bonvoy Marriott member, but we were looking for a full kitchen and indoor pool; this location had both. SO against my better judgment, we booked here. When we checked in, they put us in the wrong room type; we paid for a suite and were given a standard room. So we had to make the front desk aware of the mix-up and moved to our second room. I unpacked and ordered groceries because we were there for ten days. Shortly after unpacking, we came across ants, then the AC wasn't working, and the temperatures were in the high 90s. The dishwasher did not work. The bedroom door squeaked severe, and all the tv remotes were backless. This was a surreal experience. Maintenance was gone for the weekend, so we dealt with this horror until Monday; he corrected all issues and sprayed the room. Later that night, the squeak returned, not a deal breaker; he provided liquid jet dry rinse for the dishwasher because the broken detergent door. The following da, I woke up to my laptop and folders infested with ants; We were moved to a third room. Things seemed better until we returned to the hotel late Sunday night to find the maintenance man in our room standing on the back of the couch with his boots on, saying he was fixing the smoke detector; very unsettling. Why was there no sign on my door? I suppose Marriott spoiled us. Terrible STAY!! Oh, and the manager, Michelle offered us $20 per night for the inconvenience. AWFUL Hilton stay!

Very clean, fully stocked suite, friendly efficient staff, decent breakfast, nice pool; a little pricey but totally worth it! I highly recommend

I was told if I checked out early I would be able to receive a refund for the days I did not end up staying. So I checked out thinking what I was told by the reception. Upon trying to get my refund, things changed and I was told that I could not receive a refund because I booked with *******. This hotel was also listed as a pet-friendly hotel, which is was not. So my second guest was unable to join me since she had a pet. Which was another reason I was looking into checking out early and seeing if I would get my money back if I did. Overall it was a great property, but the communication was very disappointing. And I’m still very dissatisfied that I was told I would be able to receive a refund if I checked out early which later changed

My wife and I enjoy ours stay very much easy check in and wonderful. Complimentary hot Breakfast was very delicious the room was nice and spacious but I do feel like it was a bit over priced

Never had a room refresh all week, which is important when you travel as much as I do. Staff was polite but not friendly. Breakfast was a let down.

Our stay was great. The room was clean and comfortable and there was more than enough space for our family. Will definitely book again in the future.

The hotel is very clean. The rooms were spacious and comfortable. The morning breakfast was very good and there was plenty of seating.

After an excellent stay at Homewood Suites in Arlington DC we had high hopes. On arrival we were asked for a credit card for incidentals but was shocked when they tried to charge us $938 for the stay! We advised that it was prepaid through ********** but was told it wasn’t so had to show the credit card bill & printout before the manager came and said it was ok. We wanted to do some washing so went to the laundry room loaded one of the machines only to be told by another guest that is was broken and that the hotel knew but hadn’t put a notice on the machine so a waste of detergent. The managed offered for us to go to the Hilton Gardens next door but when we got there one machine was broken and the other had so much grime we would not use it. Finally got to use a machine and the manager gave us coins & detergent. The bin outside the lift wasn’t emptied for 3 days. Breakfast was not good, the bananas were going black and were there for the whole of our stay. The hot water tasted of coffee so we had to ask for hot water from the kitchen The staff were very nice and did get us the water. On arrival we were given a room on the 4th floor and although was was spacious & comfortable the noise & vibration of the train going past at 03:00 did wake us up. Overall one of the worst Homewood Suites we have stayed in which is a shame as it could be so much better.