民丹島的豪華飯店

「服務不錯，本來地方也不錯，但是我們來的那天大風大雨的，屬於極端天氣，水都漂進屋了，兩卧室中間過道也都是水，簾子都擋不住，服務員也是叫着一衹會過來幫清理，但是根本清不住，一會兒又有了。而且下雨的話，出去就很不方便，餐廳和阿桑那共享，還有一個旁邊的啥酒店，反正是個集團。住這裏就是私密、獨享，如果沒有這樣的天氣，我想應該是個很好的旅行。服務員都很好！」

「We recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests. 1. Room Consistency & Communication Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved. 2. Villa Room Maintenance On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression. We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved. Thank you for taking the time to read our feedback.」

「2024年底開業的新酒店，接機司機説已迅速成為當地熱門度假之選，酒店位置優越，在民丹島熱鬧的六月灣區，距新加坡僅60分鐘渡輪航程，離渡輪碼頭車程約10分鐘，酒店秉持英迪格品牌“一店一故事”理念，將南洋漁村風情與國際潮流設計相融合，120間客房各有特色，海景標準房可直麪南中國海，住在主樓八層，露天浴缸房配備户外浴缸，能邊泡澡邊賞海景，主餐廳Sugar BEATS極具亮點，劃分Ocean Kitchen、Stix Satay Bar、Tiki Bar三大分區，提供海鮮、印尼沙爹、熱帶雞尾酒等豐富選擇，滿足不同口味需求，酒店有2個室外游泳池、24小時健身中心，還提供收費瑜伽課程、小童俱樂部等服務 ，幸運的是住酒店期間，每天晴空萬里，度過了愉快時光。」

「超級超級棒的體驗!!度假村有點遠,但它就像一個孤立的小自給自足社區,自己的世界!我們有很多事情要做,即使我們沒有計劃。有這麼多免費活動(sambal製作,農場旅遊,品嚐蜂蜜,皮划艇,瑜伽,毛巾摺疊,觀星,咖啡品嚐等)。深夜,工作人員甚至來爲我們提供免費的甜點(一些蛋糕),而且它是如此美味。房間也真的很舒服,很舒適,我們有馬車服務開車送我們來這裏和那裏(就像過山車一樣,太有趣了)食物也很好吃(裏卡里卡有驚人的薩泰和米格格倫),早餐的雞蛋站10/10!!那裏的團隊也非常友好和樂於助人,我好傷心不得不離開...我可以回來嗎...」

「25/5 我們臨時決定去民丹島，預訂了Bonvoy Natra Bintan酒店。出發前幾天，我透過WhatsApp聯繫了Natra客服，告知我們抵達日期，他們回覆很快。是的，他們確實提供從民丹特拉尼渡輪碼頭到酒店的接送服務，只要提供我們的船票交易信息，他們就會安排人員在當天當天來接我們。從渡輪碼頭到飯店大約需要5-10分鐘，我們原本打算先寄行李，然後再去其他地方玩。但出乎意料的是，我們竟然在11:40左右就辦理了入住手續。前台的服務真是棒極了（我不記得她的名字是從哪個字母 M 開頭的了），她對工作非常熱情，在向我們解釋了設施的使用方法和位置之後，一切準備就緒後，他們派行李員帶我們去房間，因為房間離前台很近，所以我們步行就可以到房間。我們選擇的房間是泳池景觀特大帳篷，配有沙發床和漩渦浴缸，最多可容納 4 人，可以選擇特大床或兩張單人床以及折疊沙發床。哦，順便說一下，這個地方有一個很大的潟湖，第三方提供的所有水上運動都不包含在我們酒店的設施中，但他們確實有包含 1 項水上運動的套餐，或者只有 1 項水上運動都不包含在我們酒店的設施中，但他們確實有包含 1 項水上運動的套餐，或者只有 1 項水上運動本身，酒店大概有 20% 的折扣，這對我來說很實惠，我們在日落時分滑水和潟湖大概有 20% 的折扣，這對我來說很實惠，我們在日落時分時分滑水和潟湖，那裡非常漂亮，也不太漂亮湖，也不太漂亮湖，大約是時間，那裡非常漂亮。飯店確實提供前往潟湖海灘的接駁車，並提供時間安排，需要提前在前台登記，接駁車一班一日遊，或者你也可以預訂民丹島的一日遊套餐。度假村本身的套餐很普通，我們聽說只有不含早餐和早餐。不過這裡確實有早餐+晚餐（燒烤）或早餐+午餐+晚餐（燒烤）的套餐，適合小食客，最多可供3人共享。但我們決定在露台餐廳和酒吧享用晚餐，那裡的食物品質不錯。餐廳的份量和品質都值得一試，環境寧靜祥和，服務員也非常有禮貌，會不厭其煩地照顧餐廳裡的每一個人，確保我們對服務感到滿意。到目前為止，這裡最讓我們驚嘆的是天空中點綴的繁星，這在我的住處很難看到，讓我們感受到宇宙的饋贈，在逃離城市喧囂後，有時會感到平靜。一邊欣賞著點點繁星，我們一邊悠閒地散步，大約1.99公里，即使月光照亮了道路，每隔5-10分鐘就會有保安巡邏，這讓我們感到無比安全。第二天早餐，我們去了那裡。出去吃早餐，有亞洲菜、西方菜和印尼當地菜，如果我沒記錯的話，我想稱讚一下餐廳的一位服務人員，他的名字是（YOGI），從我們入住開始直到我們每次經過餐廳，他都會一直和我們打招呼，不僅和我們打招呼，也和那些路過餐廳的人打招呼，無論是去潟湖還是回房間。下午退房的時候，我們決定延長退房時間，因為我們的回程渡輪大約在下午 5 點左右，前台告訴我們，我們可以延長退房時間到渡輪出發，並享受折扣價（100 萬印尼盾），對我們來說，這個價格非常實惠，他們還安排了去渡輪碼頭的班車。到目前為止，natra 給我留下了非常棒的體驗，如果你想避開城市的喧囂，你可以選擇民丹島而不是巴淡島❤️」

「我在附近的民丹島拉古納高爾夫球場打高爾夫球，然後再次返回民丹島悅椿度假村入住。特別值得一提的是悅椿度假村的主餐廳經理，他非常細心、樂於助人。民丹島悅椿度假村的水療中心很棒，按摩師和工作人員提供非常好的服務。一個問題是，如果您在沒有提前告知您的情況下拿走臥室拖鞋和海灘拖鞋，他們會向您收費。我差點被抓到為此支付了大約 20 美元，這對於一家 5 星級酒店來說有點荒謬！ 我的房間有兩張寬敞的床，每張床都有很大的活動空間，還有一張辦公桌、一張休閒沙發和一個附家具的陽台。房間裡可以看到海灘和大海的美景。請參閱房間陽台景色的照片。」

「完全全新的體驗,因爲你住在實際的船艙。酒店工作人員安排了在船上的旅行到各個隔間,我們有機會參觀上甲板的發動機室和其他許多房間,這些房間通常限制在帆船上的乘客。船的歷史由Hotel Crew解釋得很好。.供應的食物也很好吃。總的來說,這是一個遠離喧囂的城市生活的好藏身之地」

「This could be a 5* thing, for now it feels more like 4 to 4.5 * for me. Let me explain. First of all, there are many really big upsides for the Nirwana Resort: - The hotel is in a wonderful location. The beach directly in front of the hotel is beautiful, however if you explore a little further, the beach right next (connected to some rentable mini-houses) is also part of the Nirwana area and even cleaner and more inviting for a direct swim. - The room was even nicer than anticipated via the photos. Everything was tastefully designed, clean and room-service did a great job daily. The hotel itself is abut 35 years old, very close to the sea and constantly exposed to salty winds. It's just amazing that they managed to maintain the open-corridors in such a great condition. There's a lot of wooden features (which look really good imho). - The staff is friendly and helpful. You will find plenty of activities if that is your thing. Now to the kinda neutral part: Some of the in-hotel facilities were not available during our stay. For example to get to the gym you had to switch to another building a few hundret meters away. You still get everything you need, so it's not really a complaint - more a thing of convenience but since all the surrounding area is pretty nice I would recommend exploring a bit anyway. The two main negative factors were: - It's a very secluded resort and there is no normal supermarket or anything similar nearby for basic daily needs like water or what-have-you. This means you will need to pay mega-premiums. 1 L of water costs over 100k Rupias or about 7 to 8 USD. A small bottle of coke is about $3.5. Same goes for all other snacks, drinks and foods. They are very overpriced, just because you don't have a choice. Another example: A pizza + a ”gourmet” burger were close to $50. I wouldn't even complain if it was really ”gourmet”. However not even close: You can eat both, it's not terrible but it's very basic, the pizza too dry and kinda small, the burger the most boring I had in years and not great beef at all. Same goes for all the other food we had in the in-house restaurant. It's not bad but every dish feels like something is a bit off or missing or just very basic. Especially for the premium price you pay this seems not right. There are two more restaurants within ~1km walking distance: An indian restaurant. Pricing is on the higher side but more reasonable than the indoor restaurant. Tandoori chicken was over-spiced (not hot just too strong taste with nothing to compliment it) and very dry/boring. The infamous butter chicken was great, though. I would recommend the ”Spicy restaurant” (4 stars) but make sure you get something with sauce. And then there is a seafood restaurant. It's really pricy (especially when compared to seafood in Batam for example) but you get an incredible fresh and well seasoned fish/crab/prawn selection that makes it worth 100% to visit. Also the view is fantastic. I actually would rate this whole experience 5 stars - if you would get the basics (water, coke, some smaller snacks) for a fair price; right now this part feels a bit like a rip-off. Also, local taxi service is a bit over-priced, same goes for activities. I really don't mind spending more, but there needs to be a balance where you don't feel taken advantage of. If you don't care about that, I would fully recommend the stay at Nirwana Hotel.」

「別墅很漂亮，甚至比照片上還要好。然而，清潔度略有欠缺，即使我們沒有去海灘，廁所地板上也沾滿了沙子。服務還不錯，回覆迅速，員工也都很友善。 有三點需要改進：蒼蠅管理、餐廳環境（溫度、濕度）以及早餐的選擇。每次我們在餐廳用餐，都有無數蒼蠅在我們周圍飛來飛去，這顯然不太吸引人。餐廳也又熱又潮濕。最後，早餐的選擇充其量也不算什麼好，味道也一般。 總的來說，住宿體驗還不錯，會考慮再次入住這棟別墅，但不會考慮任何與食物和餐廳相關的活動。 附註：如果你害怕蟲子，那麼這棟別墅的廁所是一個很大的缺點，因為它是開放式的，這意味著廁所裡可能會有蟲子（例如廁紙上有一條小蟲子）。」

「整體而言，民丹島拉古窪大飯店 (Grand Lagoi Hotel Bintan) 為您提供不錯的住宿體驗，特別是對於與家人一起旅行並尋求超值住宿體驗的客人而言。 最大的亮點無疑是房間本身。我們發現它寬敞、維護良好、舒適，為每個人提供了充足的空間。浴室也相當不錯——乾淨且實用。就價格而言，住宿品質感覺非常合理。 然而，仍有一些地方可以改進。雖然酒店設有屋頂酒吧和餐廳，但我們發現價格非常昂貴。如果計劃經常在那裡用餐或喝酒，客人應該相應地預算。不幸的是，住宿期間包含的早餐並不令人印象深刻，與我們預期的相比，其種類和品質都不夠。 從位置上看，情況有點複雜。飯店靠近拉古窪灣 (Lagoi Bay) 地區，但我們在入住期間發現附近海灘的水不是特別乾淨。值得注意的是，飯店距離丹戎檳榔等主要城鎮中心相當遠，因此前往當地餐廳或商店需要交通和規劃。 工作人員總體還不錯——他們能充分處理請求，但並沒有特別突出的卓越服務。 總結：如果您想要一間寬敞、舒適且價格合理的房間，那麼民丹島拉古窪大酒店 (Grand Lagoi Hotel Bintan) 是一個不錯的選擇，適合家庭入住。然而，請做好準備，因為屋頂餐廳的費用可能很高，早餐也比較簡陋，海灘可能不太適合游泳，而且位置也比較偏僻。如果您對餐飲和位置有期望，這裡可以成為您民丹島之旅的愉快基地。」