Excellent Experience and would HIGHLY recommend! The staff at this Courtyard by Marriott in Lufkin, Texas was outstanding! My dad’s car was totaled in a head-on car crash while driving through Lufkin. When released from the hospital he had nowhere to stay, no car and knew no one in the area. I called this hotel from my home in Minneapolis and the staff immediately started helping me! The Manager, Barbara Boykin was extraordinary and really went above and beyond. Barbara helped me book a 3-day stay for my dad to rest and recover. There was no Uber or Lyft in the area, but Barbara helped me connect with a local ride service to get my dad transportation from the hospital to the hotel. Upon his arrival, Barbara had great help from Sam, who carried my dad’s suitcase and computer bag and helped my dad to his room. Sam is also the chef at the hotel. He told my dad he would make him anything he wanted. My dad was not feeling very well so Sam suggested a delicious soup, which was perfect! Barbara even brought the soup to my dad and checked on him to make sure he was doing okay. During his stay, he said everyone on staff was friendly, helpful and gave him red carpet treatment. My dad really appreciated this caring and attentive staff that took such good care of him at his time of need. My family and I are so extremely grateful for the help! Barbara and Sam are AMAZING!!! Thank you for your wonderful service.
滿意
64 評價