盧卡宇宙大飯店-傲途格精選

We had a fantastic time at the Grand Universe Hotel in Lucca. It is located right in the middle of the old city, surrounded by plazas and cathedrals. There was an opera show right around the corner that was just beautiful. The staff are so friendly and helpful, we immediately felt at home. The room was comfortable and very clean. Like all rooms in Italy, it  is a bit compact but they make amazing use of the space. The breakfast was delicious and had a huge variety of delicious offerings. The rooftop bar is small but has a beautiful view. We loved our stay here and are looking forward to returning.

Overall- very pleasant experience. Excellent location, modern rooms, nothing to complain about except breakfast Positive: great location, rooms facing very quiet square. Super comfy beds and pillows. Small hotel so no crowds. No issues with heating/cooling in the room. Negative: Buffet is 30 euro and the choice is super limited which feels like a scam in Italy:)) And things are slightly warm, not even hot. Very disappointed as a Platinum member. Not an issue to pay 30 euro but offer a choice. You can’t even get an omelette (only scrambled eggs available) and have to pay extra 12 euro. Hint: platinum members get water (from the mini bar) for free, but reception won’t tell you unless you ask

I’m mobility challenged, & far prefer a walk-in shower to an uneasy balancing act in a narrow old bathtub. This preference often means spending more money for a simple safety feature…the rooms & the hospitality venues I stay at often aren’t that great ..but yeah, they have that shower! So when recently we were in Lucca, we chose Marriott’s beautifully renovated former glassworks situated on a famous Square, as our destination. Our junior suite being the model of architecturally-influenced refinement did indeed have the promised (& spacious ) walk-in shower..but the huge base was not textured in any way ＞＞ & one was always fearful of slipping once the shower ran…indeed the adjacent flat section wasn’t textured either …so wet feet on a matt- finished stone platform ( with no wall hand rail ) was an accident waiting to happen as one gingerly stepped down onto the bath mat …in all an astoundingly ridiculous design failure …especially & ludicrously, seeing the surely almost never-used adjacent bathtub ( no doubt installed because they are ‘the thing’, aren’t they, those bid baths ?) …DID actually have …a nonslip base! Honestly. It was indeed a luxurious fitout, but the eyes-wide-shut hotel services manager nonetheless still allowed a vastly frayed edge to the lovely rug to greet us upon arrival…& I was always wary of that in case I tripped on it whilst being there. Awful such Raggedy Ann housekeeping …so-called Autograph Collection my foot! The 4 Star serve-yourself breakfast sadly wasn’t that good, with only very limited fresh fruit available & rather dry reconstituted ‘scrambled’ eggs …. Bewilderingly they offered just minimal cakes in a country that prides itself on glorious sweet beginnings to the day everywhere you go . Frankly I’ve had better breakfasts in far less prestigious places in Italy, many many times. And the ubiquitous caterer’s powdered eggs can be found everywhere….even zero-starred joints have those! Marriott can, & should do, better. The ground floor (sadly unsympathetically overlit in the evenings ) bar has a stellar Barman mixing a stunning Negroni…..but very ordinary snacks only to accompany a great cocktail..pity that. One wonders how it is an internationally famous hotel chain can’t get basic detail right when it presents one of its better brands in such a stunning city as Luca. Disappointed I was, so only a qualified recommendation, sadly. Hard to justify spending that much coin.

A beautiful hotel centrally located in Lucca On a beautiful square, illuminated by night. A short walk from the station. So pleased I stayed here. This is a great Marriott property to explore the delights of Lucca. A warm welcome on a late arrival, great Marriott recognition and a lovely suite were much appreciated. Mare in reception is a great ambassador for Marriott, and was both charming and professional. Great bed, linens and all you need for a luxury stay. Breakfast outside very nice. Drinks and nibbles at Happy Hour a must. Look forward to returning to this hotel soon. Thank you. Highly recommend.

Lovely small hotel in a great location in Lucca. We picked Lucca as a visit spot bc there was a Marriott there (we were traveling on points) and BOY are we glad we did. Not only was the hotel great but we just fell in love with the town itself. But the hotel...modern and bright with a lively staff, it served as a wonderful refreshing spot for us to use as we explored Lucca. The rooms were quite small. But they were clean and modern and had everything we would need to be comfortable. Breakfast offered either a small buffet or menu service with healthy bountiful options. Prices were delightfully low at the hotel restaurant. Don't miss the opportunity to borrow bikes from the hotel to ride around the top of the wall. It was a highlight of our whole trip. Seeing Lucca from "above" while in the shade and among Lucca's locals with their children, dogs or families, enjoying their circular circumferential park. Note that bikes are only offered until 6pm which is when the heat finally breaks and you WANT to go back outside (that was a bummer).