斯勞特莊園旅館

首先，我們標記這是蜜月住宿，但完全沒有歡迎您蜜月住宿的姿態。 我們在鄉村地區預訂了每晚 310 英鎊的豪華客房。他們允許我們提前入住，但他們甚至不給我們寫蜜月住宿卡或其他任何東西。 我們以每人 80 英鎊的價格預訂了餐廳，但菜單與網上顯示的完全不同。這根本不專業。 他們的前台對中國人也不友好，工作人員有等級感。我對此感到厭惡。 唯一好的是早餐。 謝謝。

The hotel was unable to accommodate a change of date or refund due to the Heathrow shutdown. However, they were more than happy to double the prices of rooms on the same night to take advantage of the situation. Good practice, guys! Further response to GM after correspondence: David, your comments are patronising at best. I am very aware of how dynamic pricing works, and with a cancellation, there should be more available rooms, and pricing should fall. While I understand the practice of not being able to cancel rooms without due cause leaves the hotel out of pocket, this is an extraordinary circumstance, and just saying that we should have gotten insurance is merely washing your hands of it. Would have been happy to stay in the summer for potentially a longer time, and the hotel could have provided stay credit. But the hotel has decided that there is no room for exceptions. You have my email, should you wish to contact me. The booking was for 21st March.

We had booked a weekend stay in January, with a package that included the room, cream tea, dinner and breakfast. We paid for this to be fully flexible due to a health condition. Well within the amendment/cancellation window we called to reschedule due to a flare up of said health condition, only to be told that there was no availability for us to have that package at a future date. There were plenty of available rooms, they were just not going to honour the deal at which we booked it. The offer was for us to pay more, to get a different package that didn’t offer the same amenities. This is absolutely ridiculous - that’s like buying a voucher for something then coming to use it and not being able to. The one night stay was due to be over £500 so the package in question was hardly cheap. You expect a helpful and honourable service when you are spending this kind of money. It is also not clear upon booking that the ‘flexibility’ is not actually flexible at all… We’ve cancelled the whole thing and will book elsewhere because I can’t justify spending any more money and it not having the things that were included upon booking. They offered us a complimentary room ‘upgrade’ but looking online the room is exactly the same with slightly more floor space, why not just put us in the same room type and offer us the cream tea etc. we originally booked? We were also expected to pay more for this so baffled about how exactly this is ‘complimentary’. Lots of other beautiful places to stay in this area so wouldn’t bother here personally.

Comments fed back to the hotel. In summary - food excellent, service very poor and entertainment poor, and hard to see that this was as advertised. I’m guessing they tried to cover up operational issues this weekend and failed. If they didn’t and this is the standard for the price, then they’re way overpriced.

在我的大生日之前，我們在斯勞茨莊園酒店住了兩個晚上。一切都很完美！房間很漂亮，一塵不染，酒吧區很棒，工作人員很棒，非常友好，總是很樂意提供幫助。我們住得很愉快。我們會回來的