Verified traveler
2021 年 6 月 21 日
On the doors, it says face coverings are required in all public areas but some of the staff did not wear them. We were given room keys to the wrong room. Then we they gave us the right room, instead of getting the suite with a separate partition for the bedroom that we booked, we got a studio with everything in the same room. On checkout, we were not asked if we enjoyed our stay and when we said we were given the wrong type of room, the lady was not friendly about it and said “they’re all suites and we got what we booked through *******.” I said there were two types listed on ******* and she disagreed and said they’re all studios. I really didn’t appreciate her attitude for someone working the front desk. Especially since the hotel is under construction so there weren’t pleasant surroundings in or outside of the hotel. It would have been nice to receive a little kindness considering we paid more for a room we didn’t get. I would never go back there and highly do not recommend.
翻譯