拉夫堡普瑞米爾飯店(Premier Inn Loughborough)

We nearly always choose Premier Inn as we know what to expect, but sadly Loughborough fell short of our expectations. Our room was very cold and the thermostat/heating did not work. I went to reception to let them know and was advised that the room temperature was controlled centrally and they would increase it. They did this straight away. There was no hot water from the sink tap and the shower initially alternated between scalding hot and warm before running completely cold (when I was rinsing my hair!). I again went to reception to report this and was told to report it again in the morning when the maintenance man would be in. I did this and was assured that the maintenance man would have a look. On return to the hotel on Saturday afternoon, I asked if the hot water had been fixed and was assured that it had. However, nothing had changed and there was still no hot water from the sink tap. I did not bother testing the shower but went back to reception to let them know. I was offered another rooom which I accepted. I had previously booked tables for dinner, for a party of 7 on Friday night and 12 on Saturday night, which included a number of wheelchair users (although this had taken me 4 days, with several calls a day, to get through on the telephone). The table on Friday night was available, with chairs removed to accommodate those in wheelchairs. The menu was very limited, with little choice, and it was even further restricted by lack of availability of certain items. The fish and chips had a peculiar chargrilled taste. Due to the limited menu, which was not suitable for anyone with specific dietary requirements, we tried to book elsewhere for the Saturday night but it was too late to find anywhere. However, we were assured that the full (limited) menu was available for Saturday night, although we had to order a takeaway for those with specific dietary requirements. The reserved table for Saturday night was not big enough for our party, so we had to add further tables and remove chairs ourselves to fit everyone in. The pizza, again, had the peculiar chargrilled taste and not all menu options were available once again. At breakfast on Saturday morning the coffee machine was out of order and we did not bother with breakfast on Sunday morning. On a positive note both rooms were clean and the staff, when we could find them, were friendly and helpful. I feel the staff were doing the best they could with limited resources

Very cheap, centrally located but paper thin walls. This hotel is ideally situated close to the town centre which probably accounts for all the people staying there who were clearly enjoying the pubs and clubs til very late. We stayed in a family room which we thought would be in a quieter part of the hotel or at the end of a corridor as family rooms often are- this hotel however puts them at the front by the entrance and a very noisy fire door. Every time anyone comes in the fire door bangs and we were woken up. You could hear actual conversations from rooms adjacent, opposite and upstairs. As I say, brilliant location and we had no issues with anything else at the hotel but if travelling with young children maybe consider somewhere else

Ni Wi-Fi on the 4th floor. Only one lift working, and both vending machines out of order. Although heat control in the roll was working, it did not pump any heat into the room! Good location, but you have to pay to park. Excellent, clean room. Limited menu, but food was good, if a little slow in coming. Not generally as good as other Premier Inns I have stayed at!

Missing a few basics like toilet brush and usb ports. Had a good stay even though it seemed they were unprepared for us with us having to ask for towels and bedding as the bed was not made. Once we complained this was rectified but had to make it ourselves

All in all not a bad stay - expectations met on most counts. It’s a Premier Inn and it was fine. Parking is offsite but very close by so no problems but do factor in the cost. I stayed a Sunday night and left early Monday morning so it only cost around £3 but if you stayed all day it would add up. Check in was fast, room was simple. Bed was ok. Pillows a little hard. Biggest problem was the internet. The ‘free’ service included in the rate is very slow - ok for email but nothing else. The super fast service costs £5 a day and is not super fast. Just about managed to stream Netflix but it did struggle a bit. Disappointing to say the least. Very convenient to stroll into town for many bars and restaurants. Breakfast was ok

The staff on shift and their service and manners to me and my friends was nothing short of impeccable. I believe the four staff were Sophie, Tyler, Nathan and Jamie and me and my friends were extremely happy with the hospitality and treatment we had. The food was excellent too so hats off to chef Brian too! All together a brilliant experience and would absolutely recommend ! Can’t wait to visit again and hopefully have the same four for that shift 😁

Had a great 2 night stay with my family (older teen), room was well equipped, quiet, clean with comfortable beds. Much more than 'basic'. Breakfast was plentiful, good quality and a nice ambiance to the dining room. Staff were unobtrusive but friendly and helpful when I needed something. Cheap car part right next door, very convenient. Excellent value. Couldn't have asked for more.