Casa Maat JW萬豪洛斯卡波斯海灘度假村及水療中心

Una atención increíble. Fueron muy amables siempre. Los butlers en turno (Jesús y Francisco) así como la camarera Julia con muy lindos detalles. Nos decoraron el cuarto y cualquier petición nos ayudaron mucho. Tuvimos una gran estancia. El hotel divino y los cuartos súper cómodos.

Cada momento de nuestra estadía fue maravilloso. Las instalaciones del hotel están increíbles, es una atmósfera totalmente relajante, elegante y en conexión con la naturaleza. Las habitaciones son preciosas, con camas súper cómodas. La atención de todo el equipo dentro del hotel es de otro nivel: atentos, amables y con una atención al detalle impresionante; ellos hicieron de nuestra estadía una experiencia inolvidable. Muchas gracias Antonio, Adrián, Zitlali, Esmeralda, Yazmín, Francisco, Jesús, Ricardo y Abraham!

Experiencia gratamente relajante. Todos cuidaron durante mi estadía que todo vaya bien, sin necesidad de preocuparme por nada. Las actividades complementarias fueron estupendas, la clase de ceviche y masajes. El hotel es hermoso y permite que puedas caminar por sus jardines, el spa y sus áreas húmedas son tan necesarias para relajarse y desconectarse. El desayuno fue mi momento favorito , la calidad y variedad de opciones y sobre todo la Calidez y atención de todo el equipo. Carlos fue el primero en atenderme y estuvo atento a toda mi estadía, su mezcalita de maracuya fue la mejor. Adrian siempre pendiente en la piscina por si necesitaba algo Samana, Montserrat y Anahis muchas gracias por estar siempre pendientes. JW Siempre será mi marca favorita por asociaciados como ustedes.

Me gusto el trato que le brindan al cliente sin embargo fui testigo de como se le llamo la atencion a una camarera por parte de su supervisora, deberia tener mas discrecion y empatia ya que si logre presenciar esto, que no será atras de todo, gracias a la chica camarista muy atenta

Simply put, this is the best hotel I have stayed at outside of the United States and might be the best period. It is beautiful and the service is simply amazing. It is a gem and you will not be disappointed. In ANYTHING. I will come to Cabo just to stay here again. It’s that good of a hotel. Service from start to finish has been A+. Spa is also excellent as is the food. Pools are amazing. Views are amazing. Just wow.

From the moment we stepped onto the Casa Maat at JW Marriott property, we were blown away with the high level of customer service we received! There was a golf cart waiting to take us & our bags to our room, the staff was absolutely outstanding! Kind, professional & everyone was more than happy to assist, it was such a great feeling! We were introduced right away to our Butler, Francisco-his elevated way of caring for the guest was top notch! No request was too big or too small for Francisco. He went above & beyond with everything! From sending a person to show me how to get hot water from the Nespresso to helping me figure out how to properly send a document to him for him to print. My husband & I had booked spa appointments prior to our trip, & with all the activity of our party, we missed that appointment. I reached out to Francisco to see if there was a possibility of re-booking. He took care of that too! Another evening we went off property to dinner & Francisco arranged for taxi service that saved us $205 (USD)! That evening our dinner ran over time that taxis stopped driving from the hotel, you guessed it, Francisco reached out to another property & got a taxi back for us!! ALL of the staff was wonderful, kind & gracious! The rooms were very nice, clean & so comfortable. I slept so well! There were all the things we could need-steamer, iron, toiletries, complementary water, coffee & tea. The food was amazing as well! I have a severe allergy to avocado & somehow (I suspect Francisco) the staff all knew this. And they REMEMBERED this. When the ceviche was being served at the pool, they had ONE with no avocado & I didn’t even have to ask, they handed that one to me. At our friend’s birthday party, apps were being passed, the empanadas had a bit of avocado & they specifically brought me some without! In a party of 60 people. I was beyond impressed! I can’t say enough good things! We will most assuredly be back!