扎敦麗思卡爾頓隱世精品度假飯店

Siempre muy atentos a tus necesidades, excelente lugar

Beautiful Property, Terrible Service – Not Worth the Price Unfortunately, our stay at the Ritz-Carlton Cabo was far from five-star. From the moment we arrived, service was slow, disorganized, and inconsistent. It took over 30 minutes to get help at the pool, and nearly an hour to place drink and food orders — and this happened more than once. Despite having a “butler,” we constantly had to ask for basic service. Loud neighbors went unchecked for hours, and when it rained briefly, the pool and restaurant shut down with no effort to assist guests — no umbrellas, no carts, no communication. Worst of all, part of the ceiling collapsed in our bathroom while my daughter was inside. The response was slow, impersonal, and careless. No one followed up to check on her. When I brought it up at checkout, the manager just blamed the butler and apologized — no resolution, no gesture of accountability. The property is beautiful and the food was good, but the service and management were a major letdown. Mauricio at the bar was the only standout. We won’t be returning and do not recommend wasting your money here.

Zadun is a beautiful location with amazing landscaping and views and well trained, kind and professional staff. I and my kids were called by our name in every staff encounter. The beach has huge waves creating a spectacular booming crash on the shore, but that also makes it very dangerous for kids. There are amazing pools kept at a perfect temperature instead. The spa has excellent facilities if you book a treatment and programs for very light yoga and meditation that are mostly complimentary. Food is top notch and top priced. The wine list was not reasonable price for the selection, so I had cocktails top priced as well, but discouraged over drinking (at least for me) and were delicious. The best amenities for me, however, were the ambassadors program for the kids and our tosanari. My kids were spoiled by Zadun and treated as respectfully as I was treated at all times. My kids' special requests were always accommodated. My son got a few bug bites from playing in the sand and when I asked for advice about them, I was surprised to find a medication for him in the room with a handwritten note wishing him a speedy recovery from the bite accompanied by a paint set and activity pad. On this note I would say to adults only travellers who don't like kids, there are rooms with privacy, plunge pools and a responsive room service team where you can relax in peace. Zadun is a great choice for your next luxury vacation that I strongly recommend.

Beautiful property, second time staying. Elite service. Very clean and delicious dining options.

El servicio excelente de los empleados y sus instalacciones

We had a fabulous anniversary stay at Zadun. Edgar and Mara were very responsive and attentive. They surprised us with so many “extras” that made our time there so special. They entire staff on the property was amazing. We will definitely return!