維拉斯洛斯卡波斯全包式大飯店(Grand Velas Los Cabos Luxury All Inclusive)

The property was beautiful and the staff were friendly and helpful. BUT, the hotel wrongfully overcharged us. We pre-paid our rooms through *******, and when we showed up at check-in, the hotel claimed that we owed an additional $864 because two of our children were over the age of 3. We were a party of 6. 2 adults and 4 children ages 17, 16, 13 and 11, all of which was entered with ******* at booking. When we disputed at check-in that we owed any additional money over what we pre-paid, they told us they were dropping the issue. Then we noticed on our final bill, that the hotel did not drop it, but wrongfully charged us the $864. ******* eventually refunded us the wrongfully charged amounts, but the hotel charging us under these circumstances was absolutely not appropriate. I WOULD NOT RECOMMEND STAYING AT THIS PROPERTY. WE WERE NOT TREATED ETHICALLY BY THE MONEY PEOPLE THERE. This is a shame as the staff at the resort were otherwise very friendly and helpful people.

If you want to have a beautiful relaxing experience and feel completely catered to the entire time, then book an all inclusive package at Grand Velas. All of the dining options are incredible, and a personal concierge assigned to you the moment you arrive. Turn-down service, and don’t even get me started about the spa. We booked an aromatherapy massage that was incredible. Trust us, you won’t be disappointed.

They were not vacuuming the room every day, the food quality at buffet low , they canceled a bunch of stuff like taco stand

這家酒店的工作人員非常熱情且工作非常努力。服務和食物都非常好，房間非常舒適，景色優美。喜歡俯瞰大海的大陽台。我唯一不喜歡這處房產的是它位於一條非常繁忙的高速公路上。我更喜歡步行友善的區域，那裡有您可以步行前往的商店。我喜歡在海灘散步，但感覺有點被困，沒有交通工具就無法離開飯店。

很棒的度假村！他們會考慮每一個小細節。食物很棒！雨果泳池禮賓部很棒。西爾瓦娜是如此令人愉快和有趣。我們的房間禮賓部阿斯特麗德（Astrid）為我們計劃了一切，讓我們無需擔心任何事情。不要錯過龍舌蘭品嚐活動！我去過的最好的水療中心之一！

I asked about the VIP Access services but was told that they don’t participate. Otherwise the property was beautiful and staff was absolutely amazing.

Nuestra habitación muy espaciosa y con una excelente vista!!! Pillow menú es lo mejor, realmente disfruté la experiencia… lo malo es que trabajamos en una boda en el mismo hotel y a mis empleados los trataron muy mal los de seguridad, si eres huésped tiene un trato diferente… es una pena ☹️

En general la atención del personal es excepcional e incluso en los escenarios en que algo no fue "perfecto" nuestro Concierge estuvo atento para enmendar y corregir la atención inmediatamente. Las instalaciones son impecables y la oferta gastronómica variada y disponible 24 horas.

Excelente